Medical Office Assistant | FT | Weekdays | Midtown Internal Medicine | Memphis

Methodist Le Bonheur Healthcare • Memphis, TN

1d • Onsite

About The Position

An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.

Requirements

• High School Diploma or Equivalent
• Basic understanding of medical terminology.
• Knowledge of general business operations, scheduling, insurance, and coding.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to use word processing and spreadsheet programs and standard office equipment.
• Ability to communicate verbally and in writing with others.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to handle stressful situations.
• Ability to operate standard office equipment such as PC, copier, fax machine, printer.
• Ability to perform basic arithmetic calculations.
• Ability to provide customer service consistent with MLH values.

Nice To Haves

• Insurance verifications or authorizations 1-3 years
• Physician office 1-3 years
• Scheduling 1-3 years
• Certified Medical Office Assistant National Center for Competency Testing
• Certified Medical Administrative Assistant National Healthcareer Association
• Knowledge of coding preferred.

Responsibilities

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
• Collects co-pays and insurance data to ensure full and proper payment.
• Manages the front desk area by greeting patients and visitors and responding to request for information in person or by phone.
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.

Benefits

• The company strives to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others.
• Associates are passionate about what they do, the service they provide and the patients they serve.
• The company values family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
• Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South.
• Associates will be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED