Medical Office Assistant - SNF Practice

Community Health Centers of America•Fairoaks, CA

1h•$23 - $27•Onsite

About The Position

Community Health Centers of America (CHCA) is seeking a full-time Medical Office Assistant to join their Skilled Nursing Facility Practice team at their Fair Oaks office. This role provides vital administrative support for operations within Skilled Nursing Facilities (SNFs). The position requires a highly organized and detail-oriented professional with a strong medical background to support provider scheduling, medical records management, quality assurance reporting, and facility compliance operations. The ideal candidate can work independently, communicate effectively with healthcare professionals, and maintain strict confidentiality. This role offers the opportunity to make a meaningful impact in a dynamic and rewarding environment. The regular work schedule is Monday - Friday.

Requirements

3 years related experience in a healthcare office or Skilled Nursing Facility environment
Familiarity with medical and dental terminology, healthcare documentation practices and EHR systems (eCW preferred)
Proficiency with Microsoft Office, particularly Excel, Word, Outlook and SharePoint
Experience with medical billing/coding/documentation preferred
Medical Assistant or Medical Office Assistant certificate preferred
High school diploma or GED required, Bachelors preferred
Attention to detail
Basic administrative and clerical operations knowledge
Computer skills, including a high level of proficiency and knowledge in Microsoft Office (especially Word and Excel), computer operating system knowledge, and general familiarity with internet and email
Effective communication, both written and verbal
Experience handling sensitive and confidential information
Ability to manage multiple priorities in a fast-paced healthcare environment
Experience with medical records systems and healthcare compliance procedures
Familiarity with quality assurance reporting and facility auditing
Strong problem-solving and time-management abilities
Excellent organizational and follow up skills
Self-starter and works effectively alone or in a team
Valid driver's license with automobile insurance

Nice To Haves

Bachelors degree preferred
Medical Assistant or Medical Office Assistant certificate preferred
Experience with medical billing/coding/documentation preferred
Familiarity with eCW EHR system

Responsibilities

Coordinate appointments for medical providers (medical, dental, podiatry, mental health, etc) with facilities, ensuring all patients are scheduled and seen within Title 22 Regulations.
Ensure all patient services and billing information is collected and submitted timely and accurately.
Run facility admission reports and schedule patients as needed, including new patients.
Efficiently manage data entry, prepare reports, and process invoices.
Route clinical reports to staff within required timelines.
Maintain direct communication with providers, clinics, hospitals, and medical facilities.
Professionally handle incoming calls, respond to information requests, and liaise with clients as required.
Collaborate with clinical and administrative teams to ensure efficient workflow and continuity of care.
Verify, file, and maintain medical records electronically, ensuring accuracy and confidentiality.
Review medical documentation for completeness and route incomplete records to appropriate providers for correction.
Utilize medical terminology accurately in daily operations and documentation review.
Draft and type correspondence, process death certificates, distribute documents, and maintain organized filing systems.
Manage high-volume medical records including intake, discharge documentation, and requests from outside facilities.
Work across various systems, including Point Click Care, eCW, Excel, and Word.
Adhere to appropriate legal, ethical, and professional standards in all interactions and documentation.
Conduct facility audits to ensure regulatory and internal compliance requirements are maintained.
Maintain confidentiality of patient information and medical records in accordance with HIPAA and Privacy Act regulations.
Take on additional tasks or responsibilities as assigned to support the smooth running of the practice.