Medical Office Assistant - EDS Center at West Ashley Medical Pavilion - MUSCP

Medical University of South Carolina•Ashley, WV

2d•Onsite

About The Position

MUSC EDS Center primary care is located in West Ashley and is an annual subscription concierge program connecting Ehlers-Danlos Syndrome (EDS) patients with a doctor specializing in primary care. The physician and support team will focus on preventive medical care and create wellness plans customized to patients' unique needs while enhancing the patient experience by providing a high level of customer service. This dedicated partnership between patients and their physician includes convenient and immediate attention through same-day or next-day appointments, customized wellness plans, personalized care, direct access to physician and referral management to specialty care. Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and background. Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for financial assistance, insurance coverage, or resources identified revealing the ability to pay out of pocket for services; and provide patients co-payment/deductible/deposit information to be paid prior to services rendered.

Requirements

High School diploma or equivalent education required.
One year of customer service experience.
Must have basic computer skills.
Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Nice To Haves

Previous healthcare front desk experience preferred.

Responsibilities

Greets and welcomes patients and families in person or on the telephone.
Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
Collects Co-pays and prior patient balances.
Protects patients' rights by maintaining confidentiality of personal and financial information.
Customer service, message distribution, ancillary scheduling and referrals management.
Ability to interact with medical professionals and other care team members from diverse cultures and background.
Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for financial assistance, insurance coverage, or resources identified revealing the ability to pay out of pocket for services; and provide patients co-payment/deductible/deposit information to be paid prior to services rendered.
Obtain and update demographic and insurance information for all patients.
Meet standard productivity metrics while performing the pre-registration and registration process.
Complete all regulatory and compliance related forms for the visit.
Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
Demonstrate commitment to positive patient and family experiences and excellence in customer service.