Medical Office Assistant – Patient Services
Lawall Prosthetics and Orthotics Services•Wilmington, DE
•Onsite
About The Position
We are seeking a Medical Office Assistant – Patient Services to join our team at our Wilmington, DE (Augustine Cutoff) location. If you enjoy helping others, thrive in a fast-paced healthcare environment, and take pride in providing exceptional customer service, we'd love to meet you! As a Medical Office Assistant – Patient Services, you will work closely with clinicians, physician offices, insurance companies, and fellow team members to ensure our patients receive timely, high-quality care.
Requirements
- Works independently while contributing to a collaborative team.
- Demonstrates sound judgment and strong problem-solving skills.
- Communicates professionally with patients, providers, and coworkers.
- Thrives in a fast-paced, detail-oriented environment.
- Has excellent organizational and time management skills.
- Can prioritize multiple tasks while meeting deadlines.
- Maintains accurate and concise documentation.
- Handles confidential information with professionalism.
- Is proficient in Microsoft Outlook, Word, and Excel.
- Has a high school diploma or equivalent.
Nice To Haves
- Previous medical office or customer service experience.
- Knowledge of medical terminology, anatomy, insurance verification, or medical coding is a plus.
Responsibilities
- Provide exceptional customer service to patients, referral sources, and healthcare providers.
- Prepare, review, and process patient work orders accurately and in a timely manner.
- Enter and maintain accurate patient information within company systems.
- Verify insurance eligibility, benefits, and obtain required pre-authorizations.
- Gather and submit required documentation for insurance reimbursement.
- Coordinate with clinicians and physician offices to ensure timely patient care.
- Learn and navigate company software, phone systems, and electronic medical records.
- Maintain patient confidentiality in accordance with HIPAA guidelines.
- Perform additional administrative duties as assigned.
Benefits
- Competitive pay
- Comprehensive benefits package
- Paid time off and paid holidays
- 401(k) with company match
- Supportive team environment
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
