Medical Office Assistant Neurology

IMS Care Center•Phoenix, AZ

4d•Onsite

About The Position

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Neurology department. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient’s incoming referrals, and assisting the front office with work related to the support needs of the medical practice.

Requirements

Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
Strong oral communication skills.
Demonstrated ability to interact effectively with peers and physicians
Computer skills
Able to work in a fast paced environment
Excellent customer service skills
Ability to multi-task
Keeps a professional manner when answering the phone at all times
Maintains customer confidence and protects operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed
The ability to work in a constant state of alertness
Medical experience and EHR knowledge preferred
High School Diploma or equivalent
Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software

Nice To Haves

Front Office experience in a clinical setting preferred

Responsibilities

Responsible for answering patient telephone calls and directing them to the appropriate person
Responsible for the scheduling and re-scheduling of patient appointments
Ensure all pertinent information from the patient is registered
Send a letter to the patient and referring provider when unable to contact patient
May verify eligibility for all appointments
May sort referrals accordingly to each referral coordinator
May coordinate with MA to ensure they have received records
Verify and update patient demographics
Perform other duties as assigned