Medical Office Assistant (MOA) - Infusion - Full-Time (Park Ridge)

Advocate Health and Hospitals Corporation•Park Ridge, IL

11d•$22 - $33•Onsite

About The Position

Promotes positive Clinical Outcomes by providing consistent clinical assistance to patients and other members of the clinical team. Assures medical record data ( i.e., results of all tests, pathology, radiology, cardiology) and consults are included in medical record for the physician to review before the visit. Communicate with RN any incomplete charts and barriers to task not performed. Performs various tasks based on department need, patient condition, and skills verification. Preparing patient for the exam rooms, measuring and recording vital signs including height and weight, recording and updating medication list, performing routine screening test, phlebotomy and collection of other laboratory specimen, transport specimen to lab on a timely manner and maintenance of instruments for MD use. Consistently exhibit Advocate’s Standards of Behavioral Excellence to promote achievement of KRAs for Patient Satisfaction as evidenced by meeting goals for Press Ganey scores. Adheres to Advocate’s, AIMMC , AMG and Cancer Center standard of behavior with regard to customer service to facilitate high patient satisfaction achieve KRAs for patient satisfaction scores on the Press Ganey Survey. Actively participates in staff meetings in order to facilitate new processes to help the organization achieve KRAs in patient satisfaction. Assists the Clinic Nurse Supervisor in maintenance and daily upkeep of the clinic areas, 3rd floor lobby clutter free before the start of clinic, brochure and calling cards restocked, reducing noise refrain from using personal electronic devices on the patient care areas, unloading and restocking rooms as assigned every Friday. Utilizes appropriate resources to meet customer needs including greeting patients and practicing AIDET, checking for referrals and notifying Case Manager or PSR if missing in chart, answer all phone calls by the end of the day, document in EMR any patient related event, complete Quality Checklist by end of the day and return all phone calls by the end of the day. Promotes positive Associate Engagement by consistently exhibiting behaviors of teamwork and partnership to other associates Adheres to Advocate’s AIMMC, AMG’s and Cancer Center standards of behavior with regard to internal customer service to promote an environment of teamwork, professionalism and trust. Attends and actively participates in staff meetings and in quality process improvement initiatives for AIMMC, AMG and Cancer Center. Participates in initiatives to review and update Cancer Center clinical guidelines and policies and educates self and others regarding these guidelines and policies. Demonstrates an ability to work with different physician style. Always displays professionalism through effective communication, feedback, and conflict resolution skills, promoting collaboration among healthcare team members Promotes positive Physician Engagement by providing consistent and accurate assistance to physicians. Demonstrates respect and understanding of the physician role in the clinic, provide support by providing safe care to patients. Recognizes the importance of the physician and associate relationship in meeting patient needs and safe practice. Collaborates and communicates with the physician in the management of clinic workflow. Promotes growth of the center by maintaining a knowledge base of all Cancer Center services and promoting those services to patients. Promotes funding our future by adhering to charge entry practices and also utilizing PTO and overtime per department standards. Support AMG, IMMC and Cancer Center initiative that promotes growth. Participate in programs that improve effectiveness and overall function and operation of the organization. Utilize available resources to maintain current knowledge and demonstrate self-direction in meeting annual goals and certifications. Successfully completes task assigned on a timely manner and decrease overtime. Accurately enters charges for patient encounters accurately and timely.

Requirements

Completion of a Medical Assistant program OR 2-3 years medical assistant experience
Clinically appropriate skills.
Excellent communication skills
Excellent organization skills
Self-starter
Basic CPR Certification, preferred
Ability to access patients and respond in a timely manner
Ability to work varying shifts to meets needs of center.
Ability to work under stressful conditions and in difficult situations.
Ability to lift up to 35 pounds without assistance.
For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.

Nice To Haves

Experience with special populations preferred

Responsibilities

Providing consistent clinical assistance to patients and other members of the clinical team.
Assuring medical record data is included in medical record for the physician to review before the visit.
Communicate with RN any incomplete charts and barriers to task not performed.
Performing various tasks based on department need, patient condition, and skills verification.
Preparing patient for the exam rooms, measuring and recording vital signs including height and weight, recording and updating medication list, performing routine screening test, phlebotomy and collection of other laboratory specimen, transport specimen to lab on a timely manner and maintenance of instruments for MD use.
Consistently exhibit Advocate’s Standards of Behavioral Excellence to promote achievement of KRAs for Patient Satisfaction as evidenced by meeting goals for Press Ganey scores.
Adheres to Advocate’s, AIMMC , AMG and Cancer Center standard of behavior with regard to customer service to facilitate high patient satisfaction achieve KRAs for patient satisfaction scores on the Press Ganey Survey.
Actively participates in staff meetings in order to facilitate new processes to help the organization achieve KRAs in patient satisfaction.
Assists the Clinic Nurse Supervisor in maintenance and daily upkeep of the clinic areas, 3rd floor lobby clutter free before the start of clinic, brochure and calling cards restocked, reducing noise refrain from using personal electronic devices on the patient care areas, unloading and restocking rooms as assigned every Friday.
Utilizes appropriate resources to meet customer needs including greeting patients and practicing AIDET, checking for referrals and notifying Case Manager or PSR if missing in chart, answer all phone calls by the end of the day, document in EMR any patient related event, complete Quality Checklist by end of the day and return all phone calls by the end of the day.
Promotes positive Associate Engagement by consistently exhibiting behaviors of teamwork and partnership to other associates
Adheres to Advocate’s AIMMC, AMG’s and Cancer Center standards of behavior with regard to internal customer service to promote an environment of teamwork, professionalism and trust.
Attends and actively participates in staff meetings and in quality process improvement initiatives for AIMMC, AMG and Cancer Center.
Participates in initiatives to review and update Cancer Center clinical guidelines and policies and educates self and others regarding these guidelines and policies.
Demonstrates an ability to work with different physician style.
Always displays professionalism through effective communication, feedback, and conflict resolution skills, promoting collaboration among healthcare team members
Promotes positive Physician Engagement by providing consistent and accurate assistance to physicians.
Demonstrates respect and understanding of the physician role in the clinic, provide support by providing safe care to patients.
Recognizes the importance of the physician and associate relationship in meeting patient needs and safe practice.
Collaborates and communicates with the physician in the management of clinic workflow.
Promotes growth of the center by maintaining a knowledge base of all Cancer Center services and promoting those services to patients.
Promotes funding our future by adhering to charge entry practices and also utilizing PTO and overtime per department standards.
Support AMG, IMMC and Cancer Center initiative that promotes growth.
Participate in programs that improve effectiveness and overall function and operation of the organization.
Utilize available resources to maintain current knowledge and demonstrate self-direction in meeting annual goals and certifications.
Successfully completes task assigned on a timely manner and decrease overtime.
Accurately enters charges for patient encounters accurately and timely.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

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