Medical Office Assistant II, Renal Transplant

ChristianaCare•Newark, DE

1d•$19 - $27•Onsite

About The Position

ChristianaCare Renal Transplant Team is looking for a detail-oriented, adaptable, and highly organized Medical Office Assistant II with strong communication skills and the ability to proactively solve problems in a fast-paced environment. Join a nationally recognized program dedicated to transforming lives through exceptional transplant care. Since 2006, ChristianaCare's Kidney Transplant Program has provided comprehensive kidney transplant and living donor services to the Delaware community, helping more than 1,000 patients each year through transplant evaluation, living donation evaluation, waitlist management, post-donation care, and post-transplant care. Our program is both Medicare and UNOS approved, demonstrating our commitment to the highest standards of patient care, clinical excellence, and transplant outcomes. We are also proud members of the American Society of Transplantation Living Donor Circle of Excellence, reflecting our dedication to living donor advocacy and support. At ChristianaCare, you'll work alongside an experienced multidisciplinary team committed to improving patient outcomes, advancing transplant care, and making a meaningful difference in the lives of patients and their families every day. The Medical Office Assistant II is the first point of contact, ensuring a welcoming, efficient environment by assisting patients, managing appointments and records, training staff, and supporting workflow to deliver a positive patient experience.

Requirements

High School Graduate or GED required.
2 years’ experience in a medical office setting is required.

Nice To Haves

3 years’ experience is preferred.

Responsibilities

Manages patient interactions, scheduling, records, referrals, insurance verification, and payments, including day-end reconciliation.
Trains staff.
Handles inventory.
Coordinates testing and appointments.
Supports administrative tasks.
Ensures safety compliance.
Maintains professionalism while performing other related duties as needed.

Benefits

Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.
Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
Low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
Up to $5,250 per year in tuition reimbursement.
Advanced fertility care through Progyny.
Free maternity education and support.
Up to $5,000 in adoption assistance.
12 weeks of paid parental leave to support your growing family, after one year of service.
Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service.
Free financial coaching, counseling, and budgeting support.
Employee assistance program.