Medical Office Assist 3, Skilled Nursing

Community Health System • Fresno, CA

1d • $25 - $32

About The Position

The Medical Office Assistant 3 (MOA3) provides advanced medical office clerical support. Performs duties requiring high-level problem solving and critical thinking. Provides training and mentoring to other staff members.

Requirements

• High School Diploma, High School Equivalency (GED) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
• 3 years of healthcare clerical/administrative support experience required

Responsibilities

• Performs high level clerical duties: advanced registration, grant program qualifications and complex medical insurance authorizations and billings.
• Assists with clinic billing stats and work queues.
• Supervises front office workflow and assists lead staff with monitoring clinic work flow and operations issues. Makes performance improvement recommendations.
• Assists with orientation of new staff and staff evaluations.
• Creates and maintains provider schedules.
• Answers incoming calls. Assesses each caller's urgency and priority and either provides information, takes messages or forwards to the appropriate party.
• Directs patient check in. Assess patient’s requests and alerts or summons appropriate healthcare team member.
• Creates new medical record numbers, completes simple registration and insurance verification.
• Receives priority appointment requests for hospital discharge and emergency department follow-up, obtains necessary authorizations and makes appointments. Contacts patients with appointment information by phone and by mailing a computer generated letter.
• Processes provider’s orders upon disposition, obtaining necessary authorizations, making appointments and informing patients of pre-testing instructions.
• Receives referrals from other clinics, hospitals or outside facilities. Enters information as necessary into the computer and forwards it to the specialty or PCP clinic for approval.
• Sends out no show letters and appointment letters.
• Maintains work area in a neat and organized manner. Provides an environment conducive to safety for patients, visitors and staff.
• Following established limits and guidelines; maintains an adequate inventory of office supplies. Orders and stocks supplies as necessary.
• Follows regulatory guidelines/standards.
• Schedules appointments for pre-op testing, obtains referrals/authorizations prior to surgery scheduling.
• Processes provider’s orders for in-patient or out-patient procedures and/or surgeries.
• Communicates with in-patient departments and physician’s private practice scheduler. Acts as a liaison as needed between hospital surgical services departments and physician private offices.
• Performs other job-related duties as assigned.

Benefits

• Free Continuing Education and certification
• Tuition reimbursement, education programs and scholarships
• Vacation time starts building on Day 1, and builds with your seniority
• Free money toward retirement with a 403(b) and matching contributions
• Great food options with on-demand ordering
• Free parking and electric charging
• Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
• We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED