Medical Office Appointment Clerk - Offutt (27297)

LTSi - Laredo Technical Services, Inc.•Bellevue Second IV Precinct, NE

9d•$19 - $19•Onsite

About The Position

Laredo Technical Services, Inc. (LTSi) provides staffing services to federal Government agencies worldwide, connecting the right opportunities with the right people. LTSi specializes in placing experienced, professional personnel in a wide range of administrative, project management, and medical services. The company culture emphasizes a strong work ethic and a sense of urgency, striving for excellence daily. LTSi is a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) and Minority Business Enterprise (MBE), and a proud Member of the Military Spouse Employment Partnership (MSEP), encouraging military spouses to apply. This specific role is for a Medical Office Appointment Clerk at the 55th Medical Group Ehrling Bergquist Clinic at Offutt AFB, Nebraska.

Requirements

Minimum typing speed of 50 WPM.
Ability to speak and understand the English language.
Proficiency with standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
General medical ethics, telephone etiquette, and excellent communication and customer service skills.
At least 6 months of experience in medical office scheduling.
High school diploma or General Educational Development (GED) equivalency.

Nice To Haves

Customer Service Training/experience preferred.
Medical terminology desired.

Responsibilities

Schedules appointments in Composite Health Care System (CHCS)/AHLTA for primary care, specialty, and subspecialty medical care.
Calls patients or responds to secure messaging submissions to schedule, reschedule, and/or cancel appointments, including those for consult/referral specialty care within the MTF or at civilian facilities.
Schedules medical appointments and determines patient eligibility for services via phone, secure messaging, or other request methods.
Supports PCM (Personal Care Manager) by name processing for appointments and appropriate access to care timeframes during allocation of standard appointment types.
Maintains appointment schedules using T-Metrics or MHS Genesis.
Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
May be required to register patients not already in the computer system, such as newborns.
Maintains accurate and up-to-date patient schedules and logs.
Utilizes T-Metrics/MHS Genesis system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
Validates basic MHS Genesis patient demographic information prior to booking appointments.
Makes required updates to patient information.
Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
Provides patients with specific visit instructions.
Pulls records and files documentation as needed.
Confirms medical records are available for upcoming appointments on provider schedules.
May assist in the preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
Receives and electronically delivers telephone messages (t-cons) to PCMs and/or clinic nurses using T-Metrics or MHS Genesis per individual clinic guidelines.
If in the lead clerk position, attends the clinic Access to Care Meeting as mandatory for central booking representation.