MEDICAL OFFICE APPOINTMENT CLERK - TEMPORARY (25866)

LTSi - Laredo Technical Services, Inc.

23d • $19 - $20 • Onsite

About The Position

Schedules appointments in Composite Health Care System (CHCS)/AHLTA for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.

Requirements

• Minimum typing speed of 50 WPM is required.
• Speak and understanding the English language.
• Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• At least 6 months of experience in medical office scheduling.
• High school diploma or General Educational Development (GED) equivalency.

Nice To Haves

• Customer Service Training/experience preferred.
• Medical terminology desired.

Responsibilities

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using T-Metrics or MHS Genesis.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes T-Metrics/MHS Genesis system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic MHS Genesis patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
• Provides patient with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using T-Metrics or MHS Genesis per individual clinic guidelines.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

Benefits

• Competitive salary based on experience and technical qualifications
• Health, Dental, and Vision insurance
• 401(k) Retirement Plan
• Vacation
• Sick Leave
• Disability & Life Insurance
• 11 Paid Federal Holidays including: New Year’s Day Martin Luther King, Jr. Day Presidents Birthday Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees