Medical Office Administrator

Lifemark Health Group • Edmonton, AB

7d • Onsite

About The Position

The Medical Office Administrator role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers. This opportunity is ideal for existing employees who have a strong understanding of in-clinic operations.

Requirements

• 2+ years of previous customer service/administrative experience
• Advanced written and verbal communication skills with a strict attention to detail.
• Strong interpersonal skills to maintain customer relationships with client companies and patients
• Ability to analyze and interpret medical information
• Strong computer skills, specifically in MS Word, Excel and aptitude for database software
• Exceptional organizational skills, work independently, take initiative and have a strong work ethic

Nice To Haves

• Clinical background is considered an asset
• French/English fluency at a professional level (a very strong asset)

Responsibilities

• Act as the initial point of contact for client companies and patients
• Accept and record new referrals on client intake forms
• Verify information and coordinate assessment times with clinics
• Call patients/clients & clinics and book appointments via the internal booking system
• Inputting and updating referral data and treatment plan statuses in the database
• Providing support and assistance with monthly referral tracking reports and quarterly outcome reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed