Medical Office Administrator

CHARM Fertility•Oakville, ON

About The Position

At CHARM Fertility, we aim to become the leading total women’s healthcare destination. We’re patient-focused and enthusiastic about women’s health, which is at the heart of everything we do. We create an accessible, convenient, and consistently high-quality service through a savvy, confident yet clear, and simple team. Our path ahead is one of miracles and heart. Every day, you will be creating special moments for our patients. We seek a dedicated Medical Office Administrator (MOA) to join our dynamic team. This pivotal role involves managing daily clinic operations, promoting a range of specialized services, and contributing to the clinic's growth. The MOA serves as the first point of contact for the clinic, providing essential support and fostering team unity.

Requirements

Associate’s Degree in MOA or Bachelor's Degree in healthcare management or any management Degree
3+ as a Medical Office Administrator
Proficient in medical terminology and healthcare procedures.
Detail-oriented, especially in managing patient information and billing.
Competent in basic computer applications for administrative duties.
Strong communication skills for effective patient and team interactions.
Committed to excellent customer service, ensuring a positive patient experience.
Knowledgeable about patient privacy laws(eg. HIPAA) and ethical healthcare practices.

Nice To Haves

Additional vocational training or certification in medicine is preferred

Responsibilities

Greet patients and visitors warmly, ensuring a friendly and welcoming atmosphere.
Manage appointments, phone calls, and patient inquiries efficiently.
Maintain patient records, ensure confidentiality of sensitive information and adhere to privacy policies.
Performing administrative tasks, such as filing paperwork and processing medical records.
Providing information to patients about clinic services, policies, and procedures.
Process billing and insurance claims accurately and handle financial transactions with discretion.
Operate independently, proficiently managing Electronic Medical Records (EMR) and administrative tasks.
Engage in team-building and goal-setting activities to contribute to a positive work environment and achieve clinic objectives.