BSS Spanish Medical Interpreter

Banner Health•Mesa, AZ

7d•Onsite

About The Position

As a Medical Interpreter with Banner Staffing Services, you will be an important part of the healthcare team, providing English/Spanish interpretation services for patients/companions with limited English proficiency that we encounter throughout the hospital, including patient/provider communication. You will be involved during every aspect of the patient stay, from registration to discharge. Effective communications skills and knowledge of medical terminology is required. Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. This position provides interpretation for Limited English Proficient (LEP) patients and their families. This position acts as a neutral party in the role as a conduit of information between healthcare providers and patients and families.

Requirements

One year work experience as a Medical Interpreter required
Written and oral language assessment will be required
Must possess a level of knowledge typically acquired through the completion of an associate's degree in communications or health care related field or equivalent experience.
Requires fluency in English and target language of interpretation and a proficiency level typically achieved with 1 year of experience as an interpreter.
Requires an understanding of medical terminology.
Effective 9/1/2019, all new hires or transfers into the role must pass a written and oral exam with a score of 75% or above.
Must demonstrate effective communication skills, problem solving, strong human relations skills, organizational and time management skills and flexibility in responding to multiple demands.

Nice To Haves

Completion of a Medical Interpreter training program highly preferred
Bachelor’s degree in communications or health care related field.
Completion of a medical interpreter skills training course including learning the code of ethics and standards of practice.
Additional related education and/or experience preferred.

Responsibilities

Acts as a conduit of information for all clinical services including medical terminology and support services, policies and procedures to LEP patients.
Interprets patient and/or family questions or concerns to appropriate healthcare staff to optimize the patient care experience.
Documents accurately, completely and clearly all interpretation services.
Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between patients/family, as it relates to medical care.
Acts as a neutral party in the role as a conduit of information between health care staff and patients and families. Confers with supervisor on any unusual situations. Positions are facility based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, medical staff, volunteers and all other members of the interdisciplinary health care team. External Customers: family members.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.