Medical Interpreter - Spanish

Group Health Cooperative of South Central Wisconsin•Madison, WI

4d•Onsite

About The Position

Group Health Cooperative of South Central Wisconsin is seeking a Medical Interpreter - Spanish for a 1.0 FTE / 40 hours per week position. The incumbent will provide interpreter services during clinic visits, conduct telephone outreach and follow-up for appointment arrangements, interpretation, translation, and facilitate transportation. This role involves working closely with all departments to assist members and patients with language access needs, navigating the GHC-SCW system, and resolving service issues. GHC-SCW is a quality-driven cooperative focused on collaboration, community involvement, innovation, and belonging.

Requirements

Resident of the state of Wisconsin.
At least six months of medical interpretation experience.
High school education or equivalent.
Six (6) months to one (1) year experience providing medical interpretation services, or equivalent.
National certification through the Certification Commission for Healthcare Interpreting (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI) is required.
Demonstrated proficiency in providing interpretation and translation in second language/English language.
Familiarity with different dialects or regional variations of the second language, if applicable.
Possession of a valid State of Wisconsin Driver license.
Access to a vehicle.
Ability to travel.
Access to a cellular phone for work.
Ability to work effectively with a diverse patient population.
Excellent customer services skills.
Ability to be culturally sensitive and approach members and patients and others in a non-intimidating and supportive manner.
Knowledge and/or ability to learn HIPAA requirements.
Knowledge of or ability to learn and use various computer programs including Microsoft Office programs.
Willingness to learn the use of Epic for scheduling and documentation purposes.
Excellent problem solving and organizational skills.
Excellent oral and written communication skills.
Ability to listen, troubleshoot, and be flexible.
Ability to work efficiently and under stressful situations and harmoniously and cooperatively with the public and all GHC-SCW personnel.
Ability to understand and work closely with community contacts and resources.
Ability to function independently in order to meet organizational goals.
Ability to work a flexible schedule to meet customer needs.

Nice To Haves

Post high school education is desirable.
Experience in an acute care or clinic setting is highly desirable.
Must be able to obtain CCHI or CMI certification within six months of employment.

Responsibilities

Providing interpreter services during clinic visits.
Conducting telephone outreach and follow-up to members and patients for arranging appointments, interpretation, and translation.
Facilitating transportation when needed.
Working closely with all departments to assist members and patients with language access needs.
Helping members and patients navigate the GHC-SCW system.
Helping to solve service issues when needed.
Providing consecutive phone interpretation when needed.
Providing occasional simultaneous interpretation.
Representing GHC-SCW in a professional and compassionate manner.
Maintaining organizational and patient confidentiality.
Understanding and abiding by all GHC-SCW organizational and departmental policies.
Promoting GHC-SCW's Mission, Vision, and Common Values in behavior and attitude.