Medical Interpreter - Spanish

Group Health Cooperative of South Central Wisconsin•Madison, WI

2d•Onsite

About The Position

Under the direction, guidance and general supervision of the Population Health Manager, the Member Liaison Bilingual is responsible for providing interpreter services during clinic visits along with telephone outreach and follow-up to members and patients for arranging appointments, interpretation, translation, and facilitating transportation when needed. The incumbent will work closely with all departments to assist members and patients with language access needs and to help navigate the GHC-SCW system and help solve service issues when needed. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging.

Requirements

High school education or equivalent is required
Six (6) months to one (1) year experience providing medical interpretation services, or equivalent is required
National certification through the Certification Commission for Healthcare Interpreting (CCHI) or the National Board of Certification for Medical Interpreters (NBCMI) is required
Demonstrated proficiency in providing interpretation and translation in second language/English language is required
Familiarity with different dialects or regional variations of the second language, if applicable, in order to facilitate better communication with the target audience
Possession of a valid State of Wisconsin Driver license, access to a vehicle, and the ability to travel is required
Access to a cellular phone for work is required
Ability to work effectively with a diverse patient population
Excellent customer services skills
Ability to be culturally sensitive and approach members and patients and others in a non-intimidating and supportive manner
Ability to maintain organizational and patient confidentiality
Knowledge and/or ability to learn HIPAA requirements
Knowledge of or ability to learn and use various computer programs including Microsoft Office programs
Willingness to learn the use of Epic for scheduling and documentation purposes
Excellent problem solving and organizational skills
Excellent oral and written communication skills
Ability to listen, troubleshoot, and be flexible
Ability to work efficiently and under stressful situations and harmoniously and cooperatively with the public and all GHC-SCW personnel
Ability to understand and work closely with community contacts and resources
Ability to function independently in order to meet organizational goals
Ability to work a flexible schedule to meet customer needs

Nice To Haves

Post high school education is desirable
Experience in an acute care or clinic setting is highly desirable

Responsibilities

Providing interpreter services during clinic visits
Telephone outreach and follow-up to members and patients for arranging appointments, interpretation, translation, and facilitating transportation when needed
Working closely with all departments to assist members and patients with language access needs
Helping to navigate the GHC-SCW system and solve service issues when needed
Providing consecutive phone interpretation when needed and occasional simultaneous interpretation
Working effectively with a diverse patient population
Representing GHC-SCW in a professional and compassionate manner
Maintaining organizational and patient confidentiality
Learning HIPAA requirements
Learning and using various computer programs including Microsoft Office programs
Learning the use of Epic for scheduling and documentation purposes
Troubleshooting and being flexible
Working efficiently and under stressful situations and harmoniously and cooperatively with the public and all GHC-SCW personnel
Understanding and working closely with community contacts and resources
Functioning independently in order to meet organizational goals
Working a flexible schedule to meet customer needs
Abiding by all Group Health Cooperative of South-Central Wisconsin (GHC-SCW) organizational and departmental policies
Setting personal standards and striving for high quality work in completing assignments
Performing job duties in a timely manner
Representing the organization in a positive manner
Promoting the organization's Mission, Vision, and Common Values in behavior and attitude