Medical Information Specialist - Afterhours

EVERSANA

6d•Remote

About The Position

Medical Communications is part of our integrated commercial services. This position is fundamental to building credibility and strengthening relationships with healthcare providers, patients, and industry clients. The position delivers industry-leading services, which include call center staffing for responding to product information request, identifying and in-taking of adverse events and/or product quality issue, and medical writing. The role is home office based, (full-time position), ideally located in Poland, Ireland, or UK and the job holder must be legally eligible to work in the European Union, or the UK. Must be able to work full time on a rolling 5 day week that will include weekend working. Shift rostering may include regular shifts during the day and night, Must be flexible with work scheduling as required by clients and management.

Requirements

Life Sciences or healthcare degree or equivalent
Strong clinical background and excellent verbal/written communication skills.
In addition to mother tongue fluency in English is required, other European languages to level C1 or C2 (Common European Framework) should ideally be met.
Strong translation skills.
Computer proficiency in Microsoft Word, Excel, and other Window applications.
Utilization of Medical Information Management Systems, Safety Databases, or equivalent.
Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
Transforms creative ideas into original solutions that positively impact the company’s performance.
Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior
While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), talk and hear.
The noise level in the home office working environment should be moderately quiet, without frequent interruptions and multiple demands.
The employee must provide and maintain internet connectivity and at the performance level required for the role.

Nice To Haves

BSc. or MSc. in Pharmacy
Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.

Responsibilities

Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other health care professionals, and consumers/patients.
Disseminate drug information either verbally or by written correspondence.
Identify adverse events and product complaints during interactions with customers.
Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
Fulfill local Regulatory Authority regulations and requirements for post-marketing adverse event reporting.
Utilize writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
Coordinate processes necessary for responding to quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.
Medical Writing
On-call responsibilities on an as assigned basis.
All other duties as assigned.