Medical Imaging Field Engineer - East TX & Shreveport, LA

Siemens Healthineers•New Orleans, LA

2d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for servicing Multimodality Imaging Equipment in the East Texas / Shreveport area. Customer Service Engineer Level based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Requirements

Minimum high school diploma, Technical Degree or equivalent experience.
1-2+ Years of field service experience is desired.
Proficient in the use of tools and service test equipment.
Ability to work both individually and in an established team setting.
Strong customer service and communication skills.
Ability to travel and provide service in assigned geography.
Valid driver's license, ability to drive independently day and night, and good driving record required.
Must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
Ability to work with controlled technology in accordance with US export control law.

Nice To Haves

Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
Experience in testing, repairing and maintaining capital medical equipment.

Responsibilities

Servicing Multimodality Imaging Equipment in the East Texas / Shreveport area.
Installing, servicing, maintaining and modifying Siemens’ imaging equipment at customer sites.
Delivering timely and effective repairs.
Providing adequate training of operators to ensure optimal system performance.
Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
Establishing and maintaining proper business relationships with customers and peers.
Performing necessary administrative duties accurately.
Willingness to participate in an on-call rotation after training and certification.