Medical Imaging Field Engineer - Kansas City, MO
About The Position
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 2, you will be responsible for servicing Medical Imaging Equipment in the Kansas City, MO area. Customer Service Engineer Level can be adjusted based on prior experience. You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites. You are the "Face of Siemens" to the customer. You support the diagnostics modalities initially, with potential to cross train into other modalities in the future. You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes. You report to the Regional Service Manager at Siemens Medical Solutions.
Requirements
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
- Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
- 3-5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
- Must be able to work with controlled technology in accordance with US export control law.
Nice To Haves
- Knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- Previous experience with the desired Diagnostics Imaging Equipment.
- Strong background working with electronics and are proficient in the use of service tools and service test equipment.
- Proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.).
Responsibilities
- Servicing Medical Imaging Equipment in the Kansas City, MO area.
- Installing, servicing, maintaining and modifying Siemens’ imaging equipment at customer sites.
- Supporting diagnostics modalities initially, with potential to cross train into other modalities in the future.
- Performing necessary administrative duties timely and accurately.
- Establishing and maintaining proper business relationships with customers and peers.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- long-term and short-term disability insurance
- paid parking/public transportation
- paid time off
- paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
