Medical Front Office - Flower Mound
About The Position
The Medical Front Office position serves patients and referring physicians by scheduling appointments, maintaining records and accounts, and taking patient payments. The role requires welcoming patients and visitors, optimizing patient satisfaction by scheduling appointments, and keeping appointments on schedule. The position also involves comforting patients by anticipating anxieties and answering questions, ensuring treatment information is available by filing and retrieving records, and maintaining patient accounts by updating personal and financial information. Additionally, the role is responsible for obtaining revenue by recording and collecting patient charges, controlling credit, and expediting third-party claims. The position also assists patients in distress by responding to emergencies and protects patient rights by maintaining confidentiality. The role contributes to team effort by accomplishing related results as needed.
Requirements
- Multi-tasking
- Flexibility
- Telephone Skills
- Customer Service
- Time Management
- Organization
- Attention to Detail
- Scheduling
- Word Processing
- Professionalism
- Quality Focus
Responsibilities
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
Benefits
- Health Insurance
- PTO per Hour Worked
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
