Medical Front Office Team Lead

Pediatrix•Houston, TX

About The Position

The Ambulatory Team Lead is responsible for overseeing and leading day-to-day operations and supporting clinical and administrative staff. This role ensures efficient clinic operations, and serves as a liaison between providers, staff, and management promoting efficiency, compliance, and positive patient experience.

Requirements

High school diploma or GED required
Minimum 3 years of experience in a medical office setting.
Strong understanding of medical office systems, EMRs (e.g., Epic, Athena), and scheduling protocols.
Excellent communication, leadership, and problem-solving skills.
Ability to multitask and manage competing priorities in a fast-paced environment.

Nice To Haves

associate’s or bachelor’s degree preferred.
Prior experience in a lead or supervisory role strongly preferred.

Responsibilities

Serve as the first point of contact for staff issues and workflow questions.
Lead and support front desk staff and other team members.
Monitor daily operations and support the Practice Manager and/or Office Manager in delegating tasks
Ensure efficient patient scheduling, check-in/check-out, and front desk coverage.
Oversee medical records management, scheduling, insurance verifications, and prior authorizations.
Troubleshoot scheduling conflicts or operational disruptions.
Model and promote excellent patient service and satisfaction.
Address escalated patient concerns and resolve issues promptly.
Ensure staff follow HIPAA, OSHA and SOX guidelines and office policies.
Support quality initiatives and monitor consistency in documentation and patient interaction.
Participate in audits and help implement compliance improvements.
Assist with incident reporting and follow-up
Assist with onboarding new hires and orienting them to practice standards
Manage supply inventory and order clinical/office materials
Assist manager with payroll/timekeeping and schedule adjustments
Collaborate with billing and referral teams to resolve issues