Supervisor Medical Front Office

IndianHealth Center of Santa Clara Valley • San Jose, CA

11h • Onsite

About The Position

The Medical Front Office Supervisor is responsible for the smooth operation of the Medical Department Front Office. Establishes and maintains a collaborative working relationship with providers and back office staff to ensure smooth patient flow and the provision of high quality services. The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.

Requirements

• Associate degree in health related field.
• Minimum of two (2) years of supervisory experience, preferred in a medical office or health center facility.
• Knowledge of medical office procedures, ICD 10 and CPT 4 codes, and medical billing procedures.
• Excellent customer service and supervisory skills required.
• Knowledge of MediCal and other government health programs.
• Enthusiastic, flexible, cheerful, initiative, innovative, team-orientated, and reliable.
• Knowledge of and ability to relate to the American Indian community and other minority populations.
• Possession of a valid California Driver License, automobile insurance, and a clean driving record.
• Ability to maintain strict confidentiality.
• Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition.
• Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, and efficient manner.
• Ability to multitask and thrive in a fast-paced, constantly changing environment.
• Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment.
• Interest in and commitment to the mission of the Indian Health Center.
• Computer literacy and knowledge of Windows environment and software (e.g., Microsoft Office Suite including Word and Excel).
• Ability to learn new computer programs within a short period of time.

Nice To Haves

• Bachelor degree preferred in health related field.
• Spanish speaking is preferred.

Responsibilities

• Provides general administrative support to the Clinic Manager and the site Medical Director.
• Ensures that all work meets quality standards and is completed in a timely manner.
• Assists clients in enrolling in health insurance plans, Covered California and completing required paperwork.
• Supervises medical receptionists and other staff as assigned.
• Works closely with the Site Clinic Manager, Back Office Supervisor, and Triage Nurse to ensure proper management of the assigned site.
• Oversees the cash collection process and communicate closely with the Billing department.
• Assists with the training of new Front Office staff as well as staff from other clinic areas when requested.
• Assures smooth patient flow and makes suggestions on how to improve the patient flow.
• Oversees all office processed to ensure an efficient well-organized delivery of medical services; coordinates medical office logistics.
• Serves as back up for the different Front Office positions.
• Develops and maintains front office policy and procedure manual.
• Takes minutes of meetings as requested.
• Alerts and reminds staff of meetings, trainings, etc.
• Assists in research for special projects (QI, etc) for the medical department as directed.
• Assists in ordering and maintaining office supplies for the assigned site.
• Tracks newly enrolled members and screens patients for different health programs & coverage.
• Enforces and trains staff on updated fee schedules.
• Assists with the update of patient registration forms as directed.
• Updates the clinic regarding new programs in general.
• Assist with the tracking of various measures in i2i and eCW.
• Ensures that medical electronic and paper forms are completed correctly and forwarded to the finance department in a timely manner.
• Types correspondence, memos, and reports as directed.
• Collects monthly financial statistics from eCW for reports.
• Creates and modifies schedules in the electronic appointment system.
• Maintains the strictest client confidentiality per HIPAA standards, except when mandated reporting is required.
• Involved in outreach activities for the medical department.
• Responsible for resolving patient and customer complaints in a timely manner.
• Acts a role model for great customer service and assists staff in management of problem patients and situations requiring conflict resolution.
• Participate as a proactive representative of the Patient Centered Health Home.
• Perform duties utilizing the Team-Based Approach.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree