Medical Front Office Specialist
About The Position
Key Responsibilities Serve as a welcoming first point of contact for patients and families Answer phones, manage high call volumes, and schedule appointments efficiently Create, update, and maintain accurate patient accounts Perform insurance verification and benefit eligibility checks Accurately process point-of-service collections and charge entry into EMR systems Assist with accounts receivable follow-up and benefit collections Support clinic preparation and day-to-day administrative operations Provide excellent customer service to patients, families, and providers Collaborate with team members to ensure smooth clinic flows
Requirements
- Associate’s or Bachelor’s degree preferred (not required)
- Ability to interpret and accurately understand medical benefits, with a strong focus on Explanation of Benefits (EOB) statements
- Demonstrated experience in charge entry, insurance verification, and benefit collections strongly preferred
- Strong customer service skills with the ability to multitask in a high-volume setting
- Prior experience in a medical practice or billing department (orthopaedics a plus)
- High attention to detail, accuracy, and follow-through
- Longevity and growth in previous positions highly valued
- Proficiency with EMR systems (Athena/EPIC/Phreesia or similar), Microsoft Outlook, and related programs
- Critical thinking, professionalism, and articulate communication skills required
- Bilingual Spanish strongly preferred but not required
Nice To Haves
- Prior experience in a medical practice or billing department (orthopaedics a plus)
- Bilingual Spanish strongly preferred but not required
Responsibilities
- Serve as a welcoming first point of contact for patients and families
- Answer phones, manage high call volumes, and schedule appointments efficiently
- Create, update, and maintain accurate patient accounts
- Perform insurance verification and benefit eligibility checks
- Accurately process point-of-service collections and charge entry into EMR systems
- Assist with accounts receivable follow-up and benefit collections
- Support clinic preparation and day-to-day administrative operations
- Provide excellent customer service to patients, families, and providers
- Collaborate with team members to ensure smooth clinic flows
Benefits
- Competitive starting salary with performance-based incentives
- Paid time off and generous holiday schedule
- Employer-paid medical plan options; dental and vision available
- Profit-sharing retirement plan
- Life insurance plan
- Employee referral bonus program
- Opportunities for growth and cross-training within a dynamic practice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
