Medical Front Office Rehab

Ascension•Woodway, TX

5d•Onsite

About The Position

This role is for a Medical Front Office position in Rehab at Ascension Providence Family Medicine at Woodway in Waco, Texas. The schedule is Day Shift, PRN, Monday - Friday from 8:00 AM to 6:00 PM. The position involves executing high-volume referral and new patient intake, mastering complex rehab scheduling logistics, handling front-desk and telephone interactions, maintaining EHR data and documentation integrity, driving daily charge reconciliation and revenue support, and collaborating across care teams.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Proven Customer Service Focus: Demonstrated success in a high-touch, patient-facing environment, with a warm, welcoming demeanor and a commitment to patient satisfaction.
Healthcare Multitasking & Dependability: Exceptional organizational skills and high reliability, with a proven ability to balance phone queues, patient check-ins, and administrative tasks simultaneously.
EHR & Technical Competency: Functional experience navigating Electronic Health Record (EHR) platforms, digital scanning tools, and multi-provider scheduling databases.
Team-Oriented Mindset: A collaborative team player who thrives in a fast-paced clinical setting and actively supports colleagues to keep the clinic running smoothly.
Attention to Detail: High accuracy in capturing patient information, indexing clinical files, and reconciling daily revenue reports.

Responsibilities

Contact and onboard new outpatient rehab referrals, converting provider orders into timely initial evaluations to ensure seamless access to care.
Manage follow-up appointment matrixes for therapy patients, maintaining provider calendars to ensure care plan continuity and optimal clinic capacity.
Serve as the welcoming, professional face of the rehab clinic, providing exceptional customer service during in-person check-ins and high-volume phone calls.
Rapidly index, scan, and upload clinical notes, insurance forms, and external medical records directly into the Electronic Health Record (EHR).
Audit and reconcile daily charge reports to ensure all completed patient treatments are accurately captured and processed for billing.
Maintain clear, professional communication with physical therapists, occupational therapists, referring physicians, and administrative staff to optimize clinic workflow.