Medical Front Office Receptionist

SolvENT Management Solutions•Birmingham, AL

1d•Onsite

About The Position

The Medical Front Office Receptionist is responsible for greeting patients warmly and efficiently managing check-in and check-out processes, including scheduling follow-up appointments. This role involves operating a multi-line phone system, verifying insurance benefits, collecting copays and prior balances, and maintaining patient demographic information. The receptionist also handles incoming faxes, emails, and patient messages, and communicates with other staff members to ensure smooth patient care. Key duties include answering and screening calls, scheduling appointments and procedures, obtaining accurate patient information, processing payments, managing referrals, confirming insurance eligibility, verifying account balances, and maintaining office organization and patient confidentiality.

Requirements

High school diploma or GED.
Minimum of two years of front desk experience in a busy medical office, including verifying benefits.
Knowledge of clinic policies and procedures.
Knowledge of basic ENT medical terminology and insurance practices.
Excellent communication and customer service skills.
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
Knowledge of CPT and ICD-10 coding.
Skill in operating office equipment
Skill in handling incoming phone calls and triaging appropriately.
Skill in written and verbal communication.
Skill in gathering, interpreting, and reporting insurance information.
Skill in learning new EMR systems.
Skill in multitasking and attention to detail.
Ability to type 60 words per minute using word-processing software.
Able to learn/use other computer programs.
Ability to work effectively as a team member with physicians and other staff.
Ability to interpret and understand insurance benefits and reimbursement.
Ability to flexibly respond to changing demands.
Ability to organize and prioritize tasks effectively.
Ability to communicate clearly.
Ability to work with little supervision.
Ability to establish and maintain effective working relationships with patients, employees, and the public.

Nice To Haves

ENT experience preferred.

Responsibilities

Greets patients warmly and checks them in/out efficiently, making sure to schedule follow up appointments.
Answer a multi-line phone system and manage appointment scheduling.
Verify insurance benefits and collect copays at check-in as well as prior balances.
Maintain and update patient demographic information.
Manage incoming faxes, emails, and patient messages.
Communicate with other staff members for smooth patient care.
Answer and screen telephone calls in a courteous manner and send messages to physicians and other personnel through the EMR system.
Schedule patient appointments and procedures according to established policies and procedures.
Obtain accurate information from patients and ensure all registration forms are complete.
Collect patient payments at check-in.
Process faxed referrals and call patients to schedule appointments.
Confirm insurance eligibility and benefits before appointments.
Verify account balances and refunds for accuracy.
Provide information to patients regarding unpaid balances.
Call patients to confirm appointments and notify them of the amount they will owe prior to their appointment.
Scan documents into patient charts.
Work the appointment waiting list to fill open spots.
Make copies of forms needed for the front desk.
Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
Maintain organization and efficiency of front office, including office supply inventory.
Maintain patient confidentiality.
Perform other related duties as directed or assigned.