Medical Front Office Receptionist - Bilingual

The Children's Clinic•Fredericksburg, VA

9d•Onsite

About The Position

The Medical Front Office Receptionist is the first point of contact for patients and families, providing a warm, welcoming, and professional experience. This role is responsible for patient check-in/check-out, appointment scheduling, insurance verification, and maintaining smooth front desk operations. The ideal candidate is organized, customer-service focused, and able to thrive in a fast-paced clinical environment while ensuring accuracy and exceptional service.

Requirements

High school diploma or equivalent required.
Bilingual in English and Spanish
Prior medical office or healthcare receptionist experience preferred.
Knowledge of insurance verification and basic medical terminology a plus.
Strong computer skills; familiarity with EHR systems (NextGen experience preferred, if applicable).
Excellent communication, customer service, and multitasking abilities.
Ability to remain calm, professional, and organized in a fast-paced environment.
You must be available for shifts between 7:30 AM to 8:00 PM during weekdays and on rotating weekends, 8:00 AM to 4:00 PM

Responsibilities

Greet patients and families warmly upon arrival and assist them throughout the check-in process.
Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff.
Provide friendly and efficient customer service, ensuring a positive clinic experience.
Maintain confidentiality and adhere to HIPAA standards at all times.
Verify patient demographics, insurance information, and required documentation at each visit.
Collect copays, outstanding balances, and process payments accurately.
Schedule follow-up appointments, referrals, or specialist visits as needed.
Ensure proper documentation and completion of visit forms, authorizations, and paperwork.
Schedule appointments, manage provider calendars, and confirm appointments with patients.
Update and maintain patient records in the Electronic Health Record (EHR) system.
Assist with daily operational tasks such as filing, scanning, faxing, and updating patient forms.
Monitor waiting room flow and communicate with clinical staff regarding patient readiness.
Support clinic staff by coordinating communication between patients and back-office teams.
Verify insurance coverage and eligibility prior to visits.
Explain copays, deductibles, and billing policies to patients when necessary.
Ensure accurate entry of insurance details and notify appropriate staff of discrepancies.
Assist with processing referrals and obtaining prior authorizations, if applicable.