Medical Front Office - Office Assistant

Select Physical Therapy•Hanover, PA

1d•Onsite

About The Position

At Select Physical Therapy, the office assistant is crucial for delivering exceptional customer service. This role involves maintaining the overall appearance of the center and assisting front desk staff with administrative tasks, contributing to a dynamic and patient-focused culture where individuals can thrive and make a difference. This position is a float role, mainly covering the Hanover Market (Hanover, Spring Grove, South Hanover, New Oxford, and Littlestown) and surrounding areas.

Requirements

High School Diploma or GED
Good organizational skills

Nice To Haves

Health care experience
1 year of front desk experience

Responsibilities

Answer and direct telephone calls, schedule, and coordinate patient appointments
Obtain and verify patient information in order to maintain accurate patient files, electronic medical records (EMR) and billing system information.
Prepare patient intake forms prior to appointments to ensure timely service.
Provide excellent customer service meeting and greeting patients, family members, and visitors and answer any questions or offer assistance as needed
Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center. As well as ensuring patient care materials are readily available and kept orderly.
Ensuring compliance with healthcare regulations and company policies
Assist Patient Service Specialist with faxing and filing as needed
Maintain inventory and stock new inventory
Keep all linens and restroom products fully stocked
Maintain disinfectant spray bottles for gym for patients and members