Lead, Medical Practice Office (1718)
About The Position
US Heart and Vascular is in search of a Medical Front Office Lead to join our team at Heartland Cardiology in Wichita KS. Responsibilities: Provide oversight to Reception department to ensure adequate staffing during peak times. Coordinate Outreach assignments for front desk staff. Oversee timekeeping for Reception and Medical Records staff, correcting clocking errors weekly. Communicate departmental concerns and/or questions in a timely manner with Clinic Supervisor. Schedule appointments for patients either by phone when they call or in person. Ensure accuracy of appointments, reschedules, follow-ups, etc., with minimal error. Promptly and professionally answer telephone calls. Route calls appropriately offering voice mail, paging or redirection of calls as needed. Prevent, calm or defuse irate callers and patients by working with them to identify concerns and properly direct caller to appropriate person. Use computerized system to match physician/clinician availability with patient’s preferences in terms of date and time. Assist with maintaining scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns. Ensure that updates (cancellations, additions) are input daily. Communicate as needed with physicians/clinicians and other staff about patient concerns/issues related to scheduling. Consult with Clinic Supervisor about any system problems or concerns. Use customer service principles and techniques to deal with patients pleasantly and calmly. Any other duties as assigned or requested.
Requirements
- High School diploma or equivalent.
- One year of related experience and/or training
- Knowledge of cardiology preferred.
- Supervisory experience preferred.
Nice To Haves
- Knowledge of cardiology preferred.
- Supervisory experience preferred.
Responsibilities
- Provide oversight to Reception department to ensure adequate staffing during peak times.
- Coordinate Outreach assignments for front desk staff.
- Oversee timekeeping for Reception and Medical Records staff, correcting clocking errors weekly.
- Communicate departmental concerns and/or questions in a timely manner with Clinic Supervisor.
- Schedule appointments for patients either by phone when they call or in person.
- Ensure accuracy of appointments, reschedules, follow-ups, etc., with minimal error.
- Promptly and professionally answer telephone calls. Route calls appropriately offering voice mail, paging or redirection of calls as needed.
- Prevent, calm or defuse irate callers and patients by working with them to identify concerns and properly direct caller to appropriate person.
- Use computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
- Assist with maintaining scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensure that updates (cancellations, additions) are input daily.
- Communicate as needed with physicians/clinicians and other staff about patient concerns/issues related to scheduling. Consult with Clinic Supervisor about any system problems or concerns.
- Use customer service principles and techniques to deal with patients pleasantly and calmly.
- Any other duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
