Medical Office Rep Lead
About The Position
As a Medical Office Representative Lead at our Dignity Health Medical Foundation clinics, now part of CommonSpirit Health, you’ll be the first to greet and prove excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages. Your success in this role comes from your enthusiasm to help others, work efficiently, and your empathy for our patients. This is the perfect opportunity if you are interested in growing your career in healthcare.
Requirements
- High School Graduate General Studies, upon hire or High School GED General Studies, upon hire
- None, upon hire
Nice To Haves
- Six (6) month's experience in an outpatient setting as a Medical Office Receptionist; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or 6 months experience as a Health Information Associate within Dignity Health Medical Foundation.
- Experience with multi-line phones/ACD phones
Responsibilities
- Collecting and updating demographics and insurance information
- Verification of health plan eligibility
- Taking complete and accurate messages
- Scheduling mutually acceptable appointment times utilizing an electronic practice management system
- Performing other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines
- Consistently demonstrates customer service expectations as outlined in the Dignity Health Medical Foundation audit tools.
- Consistently makes eye contact and smiles.
- Demonstrates active listening with positive can do attitude.
- Consistently respectful, concerned, and shows empathy.
- Uses scripted greeting. "Thank you for choosing Dominican Medical Foundation this is (your name) how can I help you"
- Uses scripted closing at every interaction. "Is there anything else I can do for you" Over the phone and as patients leave the clinic.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
