Medical Front Office Coordinator (2888)
About The Position
US Heart and Vascular is needing a Medical Front Office Coordinator to join our team at Cardiology Specialist of Acadiana in Lafayette LA. This role involves monitoring productivity and efficiency of staff and workflows, ensuring proper procedures are followed, and solving problems effectively. The coordinator will communicate best practices with team members and escalate any workflow or front office procedure issues to the office manager. A key aspect of this role is fostering a positive working environment that is responsive to patient and employee needs, training front office staff in efficient intake policies, and maintaining effective communication with the team, department, and supervisor. The position also requires maintaining accurate documentation of policies and procedures, handling patient questions and concerns privately, and ensuring an orderly and clean office environment. Responsibilities include managing office supplies, utilizing patient scheduling and chart software proficiently, and adhering to HIPAA and OSHA guidelines.
Requirements
- High school diploma or equivalent.
- A minimum of two years’ experience with insurance in a medical office or other healthcare setting.
- Must understand medical terms and abbreviations.
Responsibilities
- Monitors productivity and efficiency of staff and workflows, ensuring proper workflows are being followed.
- Efficiently solve problems and communicate with team members regarding best practices.
- Communicate with office manager regarding any workflow or front office procedures that need escalation.
- Maintains positive and effective communication.
- Partners with Office Manager and Director of Operations in all employee administration issues.
- Fosters a positive working environment that is responsive to patient and employee needs.
- Trains and directs front office staff in efficient and effective intake policies and procedures.
- Effectively communicates within team, department, interdepartmentally and supervisor with ideas, issues, and resolutions.
- Maintains effective working relationships with peers for continuity and efficiency in workflows.
- Maintains accurately documented policies and procedures.
- Privately answers and responds to any patient questions and/or concerns.
- Maintains an orderly and clean office and patient lobby.
- Maintains and re-stocks office supplies; notify appropriate personnel of inventory for purchasing.
- Perform any other services deemed reasonable by physician or manager.
- Utilizes patient scheduling and chart software in proficient manner.
- Follow confidentiality and security rules when providing patient information; follow HIPAA guidelines.
- Adhere to OSHA guidelines and participate in safety programs.
- Perform any other services deemed reasonable by physician or supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
