Medical Front Office -Client Care Specialist I

REDEMPTION PSYCHIATRY LLC•Phoenix, AZ

1d•Onsite

About The Position

The Client Care Specialist I (CCS I) will work as a part of the clinic team to ensure that patients receive the best possible customer service. This role is responsible for answering incoming phone calls, checking in/out patients, handling money transactions based on patient balance, and assisting patients with their needs. The CCS I will perform opening and closing procedures, maintain office cleanliness, and handle various administrative tasks to support the clinic's operations.

Requirements

High School diploma or equivalent required.
Must possess superior written and verbal communication skills.
Ability to speak, read, and write English fluently required.
Must demonstrate proficiency in the use of a Windows Computer and Microsoft office products.
Must adhere to HIPAA and HIITECH guidelines at all times.

Nice To Haves

Minimum 1 year of relevant experience preferred.
Experience in an outpatient medical office preferred.
Graduation from an Accredited College, University, or trade school with a degree, license, or certificate in a relevant field preferred.

Responsibilities

Perform opening procedures including unlocking the front door, turning on TVs, playing music, vacuuming common areas/rooms, and checking restrooms.
Check-in/out patients and handle money transactions, including setting up payment plans and cash drops.
Process new patients by obtaining signed consent, verifying measures, scanning insurance and driver's license into the chart, and taking patient photos.
Answer phones and check voicemails on the designated inbox.
Call late/no-show patients five minutes after their scheduled appointment time.
Verify patient demographics, including address, phone number, insurance information, appointment reminders, guardians, guarantor, and email address.
Take messages and email patient questions to CCS II for the designated provider, documenting the communication in the patient's chart with date and time.
Set up/remove notifications as needed.
Schedule new patient and follow-up appointments.
Assist CCS IIs with faxing ROI's and disability/FMLA paperwork.
Upload medical records to patient charts.
Check bathrooms twice daily, ensuring cleanliness and stocking of paper towels/toilet paper.
Dust/wipe down countertop surfaces, patient waiting areas, common areas, and clean glass windows on office doors.
Perform closing procedures, ensuring cleanliness throughout the office and receptionist spaces, taking out trash, and ensuring all doors are locked before leaving.
Present appropriate, courteous customer service to all patients present or on the telephone.
Perform other duties as assigned by a supervisor.