Medical Front Desk - Northwest Portland
About The Position
Vancouver Clinic is looking for a Front Desk Representative to join our team at our Northwest Portland location. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patients. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team! Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic. This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).
Requirements
- High School Diploma or equivalent required.
- Minimum of 1 year of customer service experience required.
- Excellent phone skills and customer service behaviors.
- Strong computer keyboarding skills required.
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.
- Must have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).
Nice To Haves
- Minimum of 1 year of medical front office experience preferred.
- Experience with Epic preferred.
Responsibilities
- Providing excellent customer service to our patients by welcoming and greeting patients and their families
- Collecting co-pays
- Obtaining and completing insurance information
- Answering phone calls
- Scheduling appointments
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- long term disability
- health savings account
- flexible spending account
- employee assistance program
- multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- 401k retirement plan
- employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
