Medical Front Desk

FAMILY RESOURCE CENTER OF NORTHWEST OHIO INC•Lima, OH

3d•$15 - $17•Onsite

About The Position

This role is for a caring and dedicated professional with a HSD/GED and preferred experience in a healthcare role related to registration, billing, claims, or insurance. The individual will possess strong customer service skills and the ability to collaborate with various team members across different departments. Proficiency in computer applications such as Microsoft Office, HRIS, EHR, and other online systems, often requiring multiple simultaneous logins, is essential. The role also requires the ability to obtain an Ohio Driver's License, maintain auto insurance, earn CPR/First Aid certification, and willingness to undergo a background check and fingerprinting.

Requirements

HSD/GED
Preferred experience in a healthcare role related to registration, billing, claims, or insurance
Customer service skills
Ability to work with a variety of team members in different departments
Proficiency in computer applications including Microsoft Office, HRIS, EHR, and other online systems
Ability to obtain an Ohio Driver's License
Maintain auto insurance
Willingness to earn CPR/First Aid certification
Willingness to submit to background check and fingerprinting

Responsibilities

Deliver customer service to clients, clinicians, and stakeholders under the guidance of the Enrollment Supervisor.
Discover the best financial options for clients by engaging and enrolling them with the most appropriate financial resources.
Welcome clients and assist them in starting their recovery journeys as their first point of contact.
Assist clients through the registration process.
Educate clients, guardians, and/or client's family members on methods of payment for services.
Work with eligible clients to apply for applicable assistance programs and advise them on appropriate payment plans.
Enroll patients with insurance, Board and Medicaid when needed, with applicable follow-through with mental health board enrollments to ensure payment is successful.
Perform client registration functions, ensuring accurate data collection and completion of appropriate forms, which are then scanned into client charts through various systems.
Examine account activity, identify potential problems, and initiate appropriate actions/resolutions.
Understand front desk operations and billing workflow to communicate requirements and potential issues.
Notify clients of important information prior to their appointments.
Complete pre-registration by phone for clients scheduled for their first appointment.