Medical Front Desk - Ridgefield

Vancouver Clinic•Ridgefield, NJ

1d•Onsite

About The Position

Vancouver Clinic is looking for a Front Desk Representative to join their team at the Ridgefield clinic. To be successful in this role, candidates need a friendly demeanor, great attitude, and a desire to make a positive impact on patients. The responsibilities include providing excellent customer service, welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. The clinic values individuals who can multitask, work well as part of a team, and maintain a positive attitude in a fast-paced environment. Consistent, dependable, and predictable attendance is crucial for providing high-quality, compassionate care. Vancouver Clinic provides care across a wide range of medical decisions, including vaccinations, reproductive health, end-of-life decision-making, and gender-affirming treatment. The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all these areas is an essential function of all positions. Vancouver Clinic is an Equal Opportunity Employer, an alcohol and drug-free workplace, and offers are contingent on successful completion of background screen and immunization requirements. The clinic's mission is to provide a culture of compassion and respect for patients and one another, while delivering excellent high-quality care, embracing diversity, and creating equal opportunities in a safe environment.

Requirements

High School Diploma or equivalent
Minimum of 1 year of customer service experience
Excellent phone skills and customer service behaviors
Strong computer keyboarding skills
Ability to multitask
Ability to work well with others as part of a team
Ability to maintain a positive attitude while working in a fast-paced environment
Excellent attendance (Consistent, dependable, and predictable attendance)
Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas (vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment)

Nice To Haves

Minimum of 1 year of medical front office experience
Experience with Epic

Responsibilities

Providing excellent customer service to our patients by welcoming and greeting patients and their families
Collecting co-pays
Obtaining and completing insurance information
Answering phone calls
Scheduling appointments

Benefits

Competitive Total Rewards Program
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D (Accidental Death & Dismemberment)
Long term disability
Health savings account
Flexible spending account
Employee assistance program
Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
401k retirement plan
Employer matching contribution up to 4% for 401k