Medical Front Desk Supervisor

ChenMed•Pembroke Pines, FL

4d•Onsite

About The Position

We are a unique and rapidly expanding primary care provider dedicated to transforming healthcare for seniors. We are seeking innovative, entrepreneurial-minded individuals with a strong work ethic and a kind, joyful disposition to join our team. The Front Desk Supervisor is responsible for providing VIP customer service, ensuring a pleasant and memorable patient experience, and maintaining strong professional relationships. This role plays a vital part in ensuring all patients and their families have a positive experience with every interaction. The supervisor trains, guides, and supports Care Facilitators to ensure organizational front desk standards are met and that they have the necessary tools and resources.

Requirements

Fundamental knowledge and understanding of standard medical office practices, procedures, processes, functions, and techniques.
Working knowledge of medical insurance and/or knowledge of electronic medical record (EMR) systems.
Skilled in operating phones, personal computers, software, and other basic IT systems.
Outstanding verbal and written communication skills.
Demonstrated strong listening skills.
Good critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.
Ability to effectively perform in a fast-paced environment.
Detail-oriented to ensure accuracy of reports and data.
Friendly, professional, courteous, and positive disposition.
Familiarity with Dashboard.
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time.
Spoken and written fluency in English.

Responsibilities

Leads Care Facilitators in ensuring that the patient check-in process is customer-centric and seamless.
Confirms that all intake procedures, guidelines and regulations are adhered to.
Greets and welcomes patients and families into the Center.
Serves as the first point of contact and resolution for patient issues/concerns/disputes.
Prepares the center for patient/customer arrivals, ensuring it is clean, organized, sanitized, and visually appealing.
Guides and supports Care Facilitators with HEDIS initiatives to ensure patients with gaps are appropriately scheduled.
Supports PCP scheduling by ensuring appropriate blocks are in place and double/over/under booking does not occur.
Ensures scheduling gaps are attended to and closed in a timely manner.
Reviews ENS notifications and ensures patients receive follow-up from their Care Team.
Examines medical release forms for accuracy and PCP sign off prior to release of medical records.
Ensures the e-fax folder is routinely checked and that documents received are correctly uploaded and indexed.
Adjusts patient charts with regard to co-payments.
Collects co-payments, reconciles charges, and submits them to the Center Manager for deposit.
Prints Patient Check-in Board for billing.
Prints CPA report and ensures missing items are followed up on.
Reviews phone messages to ensure proper and timely routing and follow-up.
Ensures after-hours messages from patients are recorded in the patient’s medical record and followed up on by the appropriate discipline.
Troubleshoots Dashboard, phone, and computer issues.
Orders office and other needed supplies to ensure the Center is properly inventoried, stocked, and maintained.
Fills in for Care Facilitator as needed for scheduled and unscheduled absences.
Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours.
Assists with Patient Education and Exercise Class activities as needed.
Distributes insurance verification list.
Reviews next day transportation list and confirms times.
Collects, sorts, and distributes mail.
Sets up conference rooms for weekly PCP meetings.
Performs other duties as assigned and modified at manager’s discretion.