Medical Front Desk Specialist
About The Position
Elite Sports Medicine + Orthopedics is looking for a friendly, organized, and dependable Front Desk Specialist to join their team. In this fast-paced role, the Front Desk Specialist will create an exceptional first impression by welcoming patients, guiding them through the registration process, answering questions, and helping ensure every visit runs smoothly. They will also provide operator support as needed, making them an essential part of the patient experience. This position travels between five Middle Tennessee locations throughout the week, including Midtown and Centennial and sometimes Green Hills, Brentwood, and Franklin, giving the chance to work with a variety of patients and teams.
Requirements
- Minimum of high school diploma or equivalent
- Experience working in potentially stressful situations
- High-level customer service and communication skills
- Excellent teamwork skills
- Preference for activities involving face-to-face interaction
Nice To Haves
- College education or trade school preferred
Responsibilities
- Maintain patient confidentiality and comply with HIPAA and other guidelines established by the practice
- Politely greet patients as they arrive for scheduled appointments
- Enter and verify demographic and insurance information for new and established patients according to protocol; scan a copy of each patient's ID and insurance card into the EMR
- Ensure patients and providers receive and complete the appropriate forms and/or records for the appointment
- Discuss and collect co-pays, deposits and balances on patient accounts
- Complete daily facilities checklist as assigned
- Direct incoming phone calls to the appropriate extension when providing operator coverage
- Assist Medical Records department by scanning and queuing documents and by acting as the primary scanner of patient documents when working at satellite offices
- Assist Medical Records department by sending CCs to referring and primary care physicians as needed to maintain continuity of care
- Perform other administrative duties as requested by the Supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
