Medical Front Desk Specialist

Elite Sports Medicine + Orthopedics•Nashville, TN

20d•Hybrid

About The Position

The Front Desk Specialist will greet all patients and support the Front Desk area by efficiently and correctly completing the registration process for office visits and provide coverage for Operator as needed. The Front Desk position requires traveling to our different locations throughout the week including Midtown, Centennial, Green Hills, Brentwood, and Franklin.

Requirements

Minimum of high school diploma or equivalent
Ability to perform multiple and diverse tasks simultaneously with minimal error rate
Experience working in potentially stressful situations
High-level customer service and communication skills
Excellent teamwork skills
Preference for activities involving face-to-face interaction

Nice To Haves

College education or trade school preferred

Responsibilities

Maintain patient confidentiality and comply with HIPAA and other guidelines established by the practice
Politely greet patients as they arrive for scheduled appointments
Enter and verify demographic and insurance information for new and established patients according to protocol; scan a copy of each patient's ID and insurance card into the EMR
Ensure patients and providers receive and complete the appropriate forms and/or records for the appointment
Discuss and collect co-pays, deposits and balances on patient accounts
Complete daily facilities checklist as assigned
Direct incoming phone calls to the appropriate extension when providing operator coverage
Assist Medical Records department by scanning and queuing documents and by acting as the primary scanner of patient documents when working at satellite offices
Assist Medical Records department by sending CCs to referring and primary care physicians as needed to maintain continuity of care
Perform other administrative duties as requested by the Supervisor