Medical Front Desk Specialist/Medical Office Scheduler

Vascular Surgery•San Leandro, CA

15d•$20 - $25•Hybrid

About The Position

The Front Desk Specialist serves as the first point of contact for patients and visitors and represents the Noninvasive Vascular Laboratory (NVL) across multiple locations, including San Leandro, Hayward, and San Ramon. This role is responsible for delivering excellent customer service, coordinating patient scheduling, and ensuring accurate and compliant handling of patient information within the electronic medical record (EMR) system.

Requirements

Bilingual in Spanish and English required
Minimum of six (6) months of experience obtaining insurance authorizations required
Proven ability to provide excellent patient-facing customer service
Strong organizational skills with the ability to multitask in a fast-paced environment
Must be available to work Monday through Friday, 8:00 AM to 4:30 PM (no holidays)

Responsibilities

Answer incoming telephone calls, schedule appointments, and appropriately greet and direct patients and visitors
Serve as a professional and welcoming representative of NVL across all assigned locations
Compile, maintain, and document patient medical records, reports, and correspondence within the EMR system
Collect and verify patient insurance and billing information
Confirm insurance eligibility with payers and obtain necessary authorizations prior to scheduled services
Complete patient registration processes accurately and efficiently
Perform data entry and maintain accurate electronic records
Upload and organize reports within the EMR, including scanning and faxing documentation as needed
Maintain recall systems and ensure timely front desk follow-up for patients
Coordinate and schedule diagnostic and clinic appointments
Ensure full compliance with HIPAA policies and procedures regarding patient privacy and information security
Other duties as assigned