Medical Front Desk Representative-Marietta, GA

Eye Consultants of Atlanta PC•Marietta, GA

1d•Onsite

About The Position

Front desk personnel are the face of the office. This role involves greeting patients, updating information, managing high-volume phone systems, scheduling appointments, answering questions, collecting payments, and managing office traffic flow.

Requirements

Personality and demeanor to deal with the public or distraught patients.
Basic office skills to perform a variety of clerical duties such as typing and filing.
Good organizational skills.
Be empathetic and calm.
Excellent communication, organizational, and time management skills.
Customer service, computer, and telephone skills.
Meticulous attention to detail.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 25 pounds at times.
Must be willing to travel if needed for business needs.
Willingness to undergo background checks and drug testing as part of the hiring process.

Responsibilities

Welcome patients and visitors to the medical office by greeting them in person and on the telephone.
Answer inquiries or refer questions to other staff members.
Scan appropriate documents into EMA.
Verify insurance benefits and eligibility.
Collect outstanding balances, deductibles, and copays due at the time of check-in.
Schedule patient's follow-up appointments.
Answer multi-line phones and handle patient needs or direct them to the appropriate party.
Call patients to remind them of upcoming appointments.
Schedule new, follow-up appointments and adjust existing appointments.
Respond to voicemails in a timely manner.
Maintain schedule templates for multiple doctors.