Medical Front Desk Representative

Neighborhood Health•Hybla Valley, VA

About The Position

Under the supervision of the Medical Office Manager and/or Medical Front Desk Lead, this role serves patients by greeting them and assisting with their appointment needs, maintaining records and accounts. The position also promotes Neighborhood Health services according to patient needs and demonstrates a commitment to Neighborhood Health’s mission of improving health and advancing health equity in Alexandria, Arlington, and Fairfax by providing access to high-quality primary care regardless of ability to pay.

Requirements

High school graduate/GED with a minimum of 2 years’ experience in customer service or administrative work in medical office settings
Ability to relate to patients, through familiarity with medical terminology
Demonstrated ability to build and maintain good customer rapport
Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base
Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations
Knowledge of the local healthcare environment

Nice To Haves

Bilingual in English and Spanish preferred

Responsibilities

Greets patients, families, and visitors in a courteous, friendly, and professional manner
Effectively utilizes the Electronic Medical Record (EMR) to register new patients and updates existing patient information including demographics, rendering provider, eligibility & insurance information, pharmacy, and other required fields
Provides patient forms and other necessary documents and then check them over to ensure that required fields are completed appropriately
Answer telephones promptly ensuring that all in-coming lines are always covered
Verifies patient eligibility and insurance coverage prior to every visit
Collects co-pays or deductibles prior to the patient being seen by the provider per established policies and procedures.
Informs patient of their outstanding balance, noted in the EMR, collect said balance, and issue receipts when payment are collected
Provides excellent customer service, handle patient complaints or escalate to Front Desk Representative III and/or Office Manager
Act as a liaison for patients and staff with questions or concerns related to mobile applications including Healow and/or other services offered by Neighborhood Health in lieu of Front Desk Lead and Office Manager
Works closely with Medical and Nursing staff to ensure smooth patient flow and cut down on wait time
Provides patients with support and guidance as needed
Maintains patient waiting areas, office files, and front-desk areas in a manner that is consistently organized, neat and welcoming throughout the day
Attends scheduled staff meeting and other meetings as needed
Adheres to Neighborhood Health Policies and Procedure
Maintain confidentiality of all patient records (HIPAA compliance)
Assists with developing, coordinating, and/or recommending improvements in program area
May be assigned to various projects to advance the development or program area
May be asked to assist during weekend or evening
May be assigned to other office locations
Able to work under minimal supervision
Other duties may be assigned