Medical Front Desk Receptionist

American Family Care Ken Caryl•Littleton, CO

24d•Onsite

About The Position

We are a locally owned urgent care company (owned by physicians!) that has an opening for a part-time front office, non-clinical position as we are looking to expand our operational care support team with a qualified candidate. We are looking for a qualified candidate who is interested in being a part of a solid and fun team, takes pride in their work, is comfortable with technology/computers, a reliable and committed team player. We are seeking candidates that can provide administrative support to our back office clinical team & act as the main point person for all front office duties. A successful candidate must have experience performing the administrative duties associated with a doctor's office, surgical clinic or hospital. Day to day responsibilities include answering the telephone, registering patients on the EMR system, verifying insurance eligibility, collecting patient payments, scanning documents, maintaining accounts receivable, assisting the medical team and healthcare provider in whatever administrative capacity is necessary. Greeting patients and visitors with a friendly and welcoming demeanor is the most important responsibility as customer service is our #1 priority! Must possess clear, consistent written and oral communication skills, professional telephone etiquette, work efficiently and pleasantly while handling multiple demanding tasks. Must also have proficient computer skills, working knowledge of Outlook, Microsoft Word, and have basic familiarity with using an electronic medical records system. Previous experience in an Urgent Care facility preferred.

Requirements

High School Diploma or GED
Minimum of one year experience in an administrative or front desk receptionist role
previous experience in a medical setting is preferred
Knowledge of medical billing and coding is a plus
Understanding of the concepts of universal precautions, HIPAA and OSHA
Team player, excellent verbal and written communication skills, adaptable in fast-paced environment, possesses excellent client interaction skills, able to multi-task and work independently
Must possess clear, consistent written and oral communication skills, professional telephone etiquette, work efficiently and pleasantly while handling multiple demanding tasks.
Must also have proficient computer skills, working knowledge of Outlook, Microsoft Word, and have basic familiarity with using an electronic medical records system.
Previous experience in an Urgent Care facility preferred.
Previous experience working as a front desk receptionist or in a similar role is preferred
Familiarity with phone systems and handling multiple phone lines
Knowledge of medical office procedures and terminology is a plus
Proficient in computerized systems for scheduling, data entry, and file management
Strong attention to detail and organizational skills
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficiency in using Google Suite or similar software

Nice To Haves

Knowledge of medical billing and coding is a plus

Responsibilities

Greet and welcome patients and visitors at the front desk
Answer phone calls, take messages, and direct calls to appropriate staff members
Schedule appointments and manage the appointment calendar
Check-in patients, verify insurance information, and collect necessary paperwork
Assist with patient registration and update patient records
Perform data entry tasks and maintain accurate records in the computer system
Manage incoming and outgoing mail, faxes, and emails
Maintain cleanliness and organization of the front desk area
Assist with various administrative tasks as needed
answering the telephone
registering patients on the EMR system
verifying insurance eligibility, collecting patient payments
scanning documents
maintaining accounts receivable
assisting the medical team and healthcare provider in whatever administrative capacity is necessary
greeting patients and visitors with a friendly and welcoming demeanor is the most important responsibility as customer service is our #1 priority!