Medical Front Desk Receptionist - Fayetteville Pediatrics (Bilingual encouraged to apply)

Eye Consultants of Atlanta PC•Fayetteville, GA

3d•Onsite

About The Position

The Medical Front Desk Receptionist at Fayetteville Pediatrics will be responsible for greeting patients, gathering demographic and insurance information, collecting payments, scheduling appointments, and answering telephones. This role is crucial for ensuring a smooth patient experience from arrival to departure.

Requirements

Excellent communication, organizational, and time management skills.
Customer service skills.
Computer skills.
Telephone skills.
Meticulous attention to detail.

Nice To Haves

Bilingual candidates are encouraged to apply.

Responsibilities

Greet patients upon arrival.
Gather appropriate patient demographics and insurance information and enter into NextGen.
Scan appropriate documents into EMA.
Verify insurance benefits and eligibility.
Collect outstanding balances, deductibles, and copays due at the time of check-in and check-out.
Schedule patient follow-up appointments.
Accurately post payments and provide receipts to patients.
Balance individual daily receipts and money collected with daily batch postings and Phreesia reconciliation report.
Answer multi-line phones and handle patient needs or direct them to the appropriate party.
Call patients to remind them of upcoming appointments.
Schedule new and follow-up appointments, and adjust existing appointments.
Respond to voicemails in a timely manner.
Maintain schedule templates for multiple doctors.
Perform other duties as assigned or requested.