Medical Front Desk Receptionist

American Family Care Ken Caryl

5d•Onsite

About The Position

This is an opening for a front office, non-clinical position at a locally owned urgent care company. The company, owned by physicians, is expanding its operational care support team. They are seeking a qualified candidate who is a reliable and committed team player, comfortable with technology/computers, and takes pride in their work. The role involves providing administrative support to the back office clinical team and acting as the main point person for all front office duties. A successful candidate must have experience performing administrative duties in a doctor's office, surgical clinic, or hospital. Key responsibilities include answering the telephone, registering patients on the EMR system, verifying insurance eligibility, collecting patient payments, scanning documents, maintaining accounts receivable, assisting the medical team and healthcare provider administratively, and greeting patients and visitors with a friendly and welcoming demeanor, as customer service is the top priority. The position requires clear, consistent written and oral communication skills, professional telephone etiquette, efficiency in handling multiple demanding tasks, proficient computer skills, working knowledge of Outlook and Microsoft Word, and basic familiarity with an electronic medical records system. The company offers a work schedule designed for work/life balance, requiring weekend flexibility every other week. Pay is competitive, and comprehensive medical (low copay/deductible plan), dental/vision benefits, and retirement plan investment options are offered. The company is looking to hire within the next couple of weeks and requires a cover letter, resume, and pay requirements. This role is crucial for providing excellent customer service and ensuring smooth front desk operations.

Requirements

High School Diploma or GED
Minimum of one year experience in an administrative or front desk receptionist role
Experience performing administrative duties associated with a doctor's office, surgical clinic or hospital
Clear, consistent written and oral communication skills
Professional telephone etiquette
Ability to work efficiently and pleasantly while handling multiple demanding tasks
Proficient computer skills
Working knowledge of Outlook
Working knowledge of Microsoft Word
Basic familiarity with using an electronic medical records system
Understanding of the concepts of universal precautions, HIPAA and OSHA
Team player
Excellent verbal and written communication skills
Adaptable in fast-paced environment
Possesses excellent client interaction skills
Able to multi-task and work independently
Familiarity with phone systems and handling multiple phone lines
Proficient in computerized systems for scheduling, data entry, and file management
Strong attention to detail and organizational skills
Excellent communication and interpersonal skills
Ability to prioritize tasks effectively

Nice To Haves

Previous experience in an Urgent Care facility preferred
Previous experience in a medical setting is preferred
Knowledge of medical billing and coding is a plus
Knowledge of medical office procedures and terminology is a plus
Proficiency in using Google Suite or similar software

Responsibilities

Greet and welcome patients and visitors at the front desk with a friendly and welcoming demeanor.
Answer phone calls, take messages, and direct calls to appropriate staff members.
Schedule appointments and manage the appointment calendar.
Check-in patients, verify insurance information, and collect patient payments.
Register patients on the EMR system and update patient records.
Scan documents.
Maintain accounts receivable.
Assist the medical team and healthcare provider in administrative capacities.
Perform data entry tasks and maintain accurate records in the computer system.
Manage incoming and outgoing mail, faxes, and emails.
Maintain cleanliness and organization of the front desk area.
Assist with various administrative tasks as needed.