Medical Front Desk - Float
About The Position
Vancouver Clinic is looking for a Front Desk Representative – Float to join our registration team. To be successful in this role you will need a friendly demeanor, great attitude, and the desire to make a positive impact on our patient s. Responsibilities can include providing excellent customer service to our patients by welcoming and greeting patients and their families, collecting co-pays, obtaining and completing insurance information, answering phone calls, and scheduling appointments. If you can multitask, work well with others as part of a team, and maintain a positive attitude while working in a fast-paced environment, we want you on our team! Location: Float between Vancouver Clinic locations Schedule: Variable shifts Monday through Friday, with hours scheduled between 8:00 a.m. and 11:30 p.m. Hiring range generally between $18.00/hour to $21.37/hour, and placement in the range depends on an evaluation of experience. Float Differential $3.08/hour
Requirements
- High School Diploma or equivalent required
- Minimum of 1 year of customer service experience
- Excellent phone skills and customer service behaviors
- Strong computer keyboarding skills
- Ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas
- Must have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA)
- Applicants must be authorized to work for any employer in the U.S.
Nice To Haves
- Minimum of 1 year of medical front office experience preferred
- Experience with Epic preferred
Responsibilities
- Providing excellent customer service to patients
- Welcoming and greeting patients and their families
- Collecting co-pays
- Obtaining and completing insurance information
- Answering phone calls
- Scheduling appointments
Benefits
- medical
- dental
- vision
- life insurance
- AD&D
- long term disability
- health savings account
- flexible spending account
- employee assistance program
- multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.)
- 401k retirement plan
- employer matching contribution up to 4%
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
