Medical Front Desk Associate

Health Star Clinic • Montgomery, AL

1d • Onsite

About The Position

We are a fast-paced, high-volume Chiropractic office , family-owned for over 20 years. We are known throughout Montgomery and surrounding areas for exceptional customer service, strong systems, and results-driven patient care . We are not looking for someone to “fill a seat.” We are hiring an all-star who can perform under pressure, communicate with confidence, and execute at a high level every day.
This is a high-responsibility, high-expectation role . The front desk drives the success of the entire office.

Requirements

• Excellent communication skills (verbal and phone-based)
• High energy with a positive, engaging personality
• Ability to handle constant patient interaction without burnout or attitude shifts
• Strong attention to detail and ability to follow structured systems
• Comfortable handling money conversations and collections
• Professional grammar and phone etiquette
• Willingness to memorize, follow, and execute communication scripts at a high level
• Professional references are REQUIRED and must be submitted with your application. Applications without references will not be considered.

Nice To Haves

• Experience in a medical or chiropractic office
• Experience with scheduling systems or EHR software

Responsibilities

• Drive patient compliance and schedule adherence
• Confidently communicate the importance of following the doctor’s treatment plan
• Ensure patients are properly scheduled for all necessary visits
• Maintain control of the schedule while delivering an exceptional patient experience
• Communicate clearly and confidently with patients about their care plan
• Guide patients toward scheduling and maintaining recommended treatment
• Maintain a positive, energetic tone that is heard over the phone
• Provide the highest level of customer service at all times
• Use structured phone scripts and communication frameworks consistently
• Greet patients with professionalism and energy
• Check patients out and schedule follow-up visits according to protocol
• Handle all scheduling and rescheduling efficiently and accurately
• Manage a high volume of incoming and outgoing calls daily
• Proactively contact patients who have missed appointments or fallen off their care plan
• Collect payments at time of service confidently and professionally
• Answer basic billing questions related to charges and payments
• Ensure financial and service entries are accurate and complete
• Communicate with team members regarding: Referrals, Authorizations, Patient record and statement requests
• Ensure patient charts, services, and financials are recorded correctly
• Confirm appointment reminders are being sent consistently
• Follow all office systems and protocols without deviation

Benefits

• Performance-Based Bonus (Bi-Weekly): This position includes a bi-weekly bonus tied directly to KPIs . High performers are rewarded for results.
• Base Pay: Competitive hourly rate (based on experience)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed