Medical Front Desk Associate/Optometric Technician

RS Eye Care•Holly Springs, NC

1d•Onsite

About The Position

We are seeking an enthusiastic, patient-focused, and highly organized Front Desk & Optometric Technician to join our growing optometric practice. This dual-role position is ideal for an individual who enjoys both administrative and clinical responsibilities and is passionate about providing exceptional patient care. As a key member of our team, you will serve as both the welcoming face of the practice and an essential clinical support professional. You will assist patients throughout their entire visit-from scheduling appointments and checking patients in to performing diagnostic pre-testing and supporting the doctor during examinations. The ideal candidate is friendly, detail-oriented, reliable, and thrives in a fast-paced healthcare environment.

Requirements

High School Diploma or equivalent.
Excellent customer service and interpersonal skills.
Professional appearance and demeanor.
Strong written and verbal communication skills.
Exceptional attention to detail.
Strong organizational and multitasking abilities.
Ability to work efficiently in a fast-paced environment.
Dependable, punctual, and reliable.
Willingness to learn and accept ongoing training.

Nice To Haves

Previous experience in an optometric, ophthalmology, medical, or healthcare office.
Experience with Electronic Medical Records (EMR).
Knowledge of medical insurance verification procedures.
Bilingual communication skills.
Experience performing diagnostic pre-testing.

Responsibilities

Greet patients warmly and create a welcoming, professional environment.
Check patients in and out efficiently while maintaining excellent customer service.
Schedule, confirm, and manage patient appointments.
Answer incoming phone calls, emails, faxes, and patient inquiries professionally.
Verify insurance eligibility and benefits.
Collect patient information and ensure all required paperwork is completed accurately.
Maintain accurate patient records within the electronic medical record (EMR) system.
Process payments and assist with financial transactions as needed.
Coordinate patient flow to ensure efficient scheduling and minimal wait times.
Support daily office operations and administrative tasks.
Maintain confidentiality and compliance with HIPAA regulations.
Assist optometrists in delivering high-quality patient care.
Escort patients through the examination process with professionalism and empathy.
Perform diagnostic pre-testing procedures, including but not limited to: Visual acuity testing, Automated refracting, Visual field testing, Retinal imaging, Tonometry, Additional testing as directed by the doctor.
Accurately document patient history and testing results in the EMR system.
Educate patients regarding eye health, treatment plans, and contact lens care.
Prepare examination rooms and ensure equipment is functioning properly.
Clean, sanitize, and maintain clinical equipment and work areas.
Assist with contact lens training and patient instruction when appropriate.
Maintain patient safety and infection control standards.
Deliver a patient-first experience at every interaction.
Demonstrate professionalism, compassion, and empathy with patients and coworkers.
Communicate clearly and effectively both verbally and in writing.
Resolve patient concerns promptly and courteously.
Represent the practice in a positive and professional manner.