Medical Front Desk Administrative Specialist II

Triplenet Technologies•Seattle, WA

7d•Onsite

About The Position

This role is for a Medical Front Desk Administrative Specialist II, functioning as a member of a team and requiring strong problem-solving skills and the ability to make decisions within the scope of the role. The position is a temporary, 2.5-month duration, located in Downtown Seattle, with a pay rate of $26.09. The role involves extensive administrative, technical/clerical, customer service, scheduling, coordination, organizational, time management, adaptability, and problem-solving skills. A key aspect is the ability to be cross-trained to fill in for other clerical positions and potentially train other staff.

Requirements

A minimum of 2 years in an administrative role is required.
Proficiency in Microsoft Office 365.
Ability to create, update, and maintain medical records/charts according to policy.
Skill in data entry into medical charts, TREATS, and other systems.
Ability to collect, organize, and file paperwork and charts.
Experience with indexing and scanning documents into EPIC.
Proficiency in customer service internal and external.
Ability to establish work priorities.
Able to manage time and multiple priorities effectively.
Able to be adaptable to rapid change.
Comfortable making decisions within the scope of the role.
Able to work effectively under tight timelines and with high profile projects.
A strong problem solver.
Able to lift up to 25lbs.

Nice To Haves

Assisting with medical records purge, archiving , and conversion/implementation of EHR .
Utilizing Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments , and generate client encounter and billing reports .
Processing civil surgeon requests .
Monitoring EDN notifications , printing forms, and tracking data.
Performing weekly chart audits in InfoLinx.
Opening, sorting, reviewing, and distributing program mail and correspondence .
Tracking and monitoring patient x-rays .
Coordinating pharmacy requests and patient medication collection.
Providing clinic and program information that requires limited interpretation of established policies and procedures.
Greeting, screening, and triaging clients in person and on the telephone through established clinic systems.
Monitoring client flow in the patient waiting area , which may involve dealing with sensitive or potentially volatile situations.
Assisting clients with complaints and following up on concerns.
Informing patients of their rights and responsibilities .
Assisting clients with completing patient registration and consent forms .
Ascertaining client's referral needs (like medical care and insurance coverage) and assisting with related paperwork.
Understanding, determining, and explaining client’s complex insurance coverage and billing/payment policies and procedures.
Scheduling and processing a high volume of daily client appointments , determining appointment type with providers.
Monitoring and adjusting client and provider schedules .
Making appointment reminder calls .
Scheduling transportation (Hopelink, private taxi) and interpreters for clinic appointments.
Assisting patients in navigating the hospital .
Participating in team and program meetings and helping to implement clinic flow adjustments, program changes, and methods to improve efficiency.
Proficient in planning and organizing a large volume of administrative tasks .
Skilled at flexing activities with business needs while managing time and completing projects within designated timeframes and deadlines.

Responsibilities

Create, update, and maintain medical records/charts according to policy.
Enter data into medical charts, TREATS, and other systems.
Collect, organize, and file paperwork and charts.
Assist with medical records purge, archiving, and conversion/implementation of EHR.
Index and scan documents into EPIC.
Use Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments, and generate client encounter and billing reports.
Process civil surgeon requests.
Monitor EDN notifications, print forms, and track data.
Perform weekly chart audits in InfoLinx.
Open, sort, review, and distribute program mail and correspondence.
Track and monitor patient x-rays.
Coordinate pharmacy requests and patient medication collection.
Respond to inquiries from clients and providers regarding public health services.
Provide clinic and program information requiring limited interpretation of established policies and procedures.
Greet, screen, and triage clients in person and on the telephone through established clinic systems.
Monitor client flow in the patient waiting area, dealing with sensitive or potentially volatile situations.
Assist clients with complaints and follow up on concerns.
Inform patients of their rights and responsibilities.
Assist clients with completing patient registration and consent forms.
Ascertain client's referral needs (medical care and insurance coverage) and assist with related paperwork.
Understand, determine, and explain client’s complex insurance coverage and billing/payment policies and procedures.
Provide clear, timely, and helpful responses to information requests in person, by phone, and in writing.
Schedule and process a high volume of daily client appointments, determining appointment type with providers.
Monitor and adjust client and provider schedules.
Make appointment reminder calls.
Schedule transportation (Hopelink, private taxi) and interpreters for clinic appointments.
Assist patients in navigating the hospital.
Participate in team and program meetings and help implement clinic flow adjustments, program changes, and methods to improve efficiency.
Plan and organize a large volume of administrative tasks.
Establish work priorities.
Manage time and multiple priorities effectively.
Flex activities with business needs while managing time and completing projects within designated timeframes and deadlines.
Be adaptable to rapid change.
Make decisions within the scope of the role.
Work effectively under tight timelines and with high profile projects.
Be a strong problem solver.
Be cross-trained to fill in for other clerical positions.
Potentially train other staff on duties performed.