Medical Equipment Delivery Driver

Enovis•Santa Clara, CA

52d•Onsite

About The Position

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes. Job Title: Medical Equipment Delivery Driver Reports To: Field Service Team Lead Location: Northern California Region Business Unit: Field Services Role Summary: We are looking for a dedicated, service-oriented professional to join Enovis as a Medical Equipment Delivery Driver. This role focuses on serving the Northern California Region. As a Consignment Service Technician, you will play a key role in ensuring the timely, accurate, and safe delivery, stocking, and management of company products. Your contributions will directly support our mission to provide exceptional service and reliability to our customers.

Requirements

High School Diploma or GED required.
Minimum of 2 years of experience with inventory and/or customer service required.
General working knowledge of customer service-related practices required.
Must possess a valid Driver’s License and current automobile insurance.
Must satisfy third-party credentialing requirements in order to gain access to hospital accounts.

Nice To Haves

Experience with inventory management software and/or order processing systems preferred.
Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
Previous experience or successful completion of factory training for home medical equipment (HME) strongly preferred.

Responsibilities

Appropriately manages assigned territory in order to achieve service goals.
Process all orders in a timely and accurate manner.
Maintains inventory and related documentation for Durable Medical Equipment (DME) consignment locations.
Performs routine evaluation of customer clinic needs and works with Sales and Inventory Teams to make modifications to improve DME consignment program performance in accordance with Company policy.
Actively maintains operational targets/metrics, collaborating with Sales and Operations to overcome challenges.
Assists in troubleshooting and resolving issues that arise at consignment locations.
Effectively communicates with customers using multiple platforms, responding appropriately to business scenarios, and resolving issues in a timely manner.
Supports new account launches, including initial in-servicing and managing key customer relationships.
Evaluates workflows and communication tools, searching for new ways to improve and accomplish goals through continuous improvement initiatives.
Develops and maintains thorough knowledge of Enovis healthcare solutions and product to support customized programs for customers.
Develops and maintains professional and technical knowledge by staying current on relevant Durable Medical Equipment (DME) and Home Medical Equipment (HME) orthopedic products and services offered by both Enovis and Surgi-Care.
Adheres to all Enovis policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations.