Medical Equipment Customer Service Supervisor
About The Position
Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com.
Requirements
- High school diploma or GED equivalent, required
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Nice To Haves
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Responsibilities
- Assists in resolving patient equipment problems
- Assists in securing necessary billing documents and annual oxygen orders on a regular basis
- Complies with all applicable company policies, procedures, and patient protocols
- Complies with all current government/state regulations and professional standards involving patient care and information intake
- Conducts quality control checks on subordinate paperwork
- Develops and maintains working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
- Ensures courteous and efficient service is provided to patients and referrals
- Exercises initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
- Maintains tracking of referrals and open discharges
- Monitors held item for additional information and review
- Participates in Performance Improvement program to meet company and JCAHO standards
- Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
- Reviews paperwork for completion and accuracy as it pertains to policy
- Troubleshoots problems regarding orders, supplies, and insurance billing
- Works cooperatively with physicians, patients, office staff, and other personnel
- Provides direct supervision for CSR staff in the location
- Performs other duties as assigned
Benefits
- Generous paid time off and paid holidays
- Overtime pay for non-exempt positions (as applicable)
- Commission for Account Executives
- Bonus and incentive opportunities
- Fixed and variable car reimbursement for Area Managers and Account Executives
- Car, mileage, and telephone reimbursement (as applicable)
- Employee discount and recognition programs
- Employee Assistance Program (EAP)
- 401(k)
- HSA
- FSA/Dependent Care FSA
- Medical, prescription, dental, and vision coverage
- Life insurance, disability, accidental death, identity protection, and legal services
- Meru Health mental health and Mercer SmartConnect Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings Solutions programs
- Hepatitis B (HEPB) and TB vaccinations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
