Medical Director

LifeMD•New York, NY

15d

About The Position

LifeMD is seeking a Medical Director to provide clinical leadership across its multi-vertical telehealth platform. The role has physician-level accountability for the quality, safety, and compliance of care delivered by a network of MD/DOs and nurse practitioners, and partners with product and clinical operations teams to shape care delivery at scale. The Medical Director supervises and evaluates physicians, helps drive accountability across the combined physician and NP workforce, and oversees chart audits and peer review. The role serves as a collaborating or supervising physician for NPs in states that require such arrangements, maintaining compliant agreements and adapting collaboration structures as state laws change. In full practice authority states, supervisory obligations are administrative and quality-based. The role develops and maintains evidence-based clinical protocols, reviews new products and service lines, and advises on clinical appropriateness, regulatory risk, staffing, and scope-of-practice considerations. It also identifies clinical risk trends, partners with Legal and Compliance on regulatory requirements, supports investigations and corrective actions, and participates in quality and patient-safety work. As direct manager of physician staff, the Medical Director reviews timecards and payroll submissions and manages physician compensation and payroll administration.

Requirements

MD or DO degree.
Active, unrestricted medical license.
Board certification in a relevant specialty, such as Family Medicine, Internal Medicine, or Emergency Medicine.
At least 8 years of clinical practice experience, including experience in telehealth.
Experience supervising or collaborating with NPs and/or PAs, ideally across multiple states.
Familiarity with telehealth care delivery models and multi-state regulatory and licensing considerations.
Demonstrated experience developing clinical protocols or guidelines.

Nice To Haves

Multi-state medical licensure or willingness to obtain additional state licenses.
Prior experience as a Medical Director or in a similar clinical leadership role at a telehealth or multi-site healthcare company.
Experience across multiple clinical verticals, such as primary care, weight management, mental health, urgent care, women’s health, or men’s health.
Familiarity with EHR or telehealth platforms and clinical quality metrics or reporting.

Responsibilities

Supervise, mentor, and evaluate MD/DO providers across the platform’s clinical verticals.
Establish and monitor physician performance metrics, including documentation quality, protocol adherence, patient outcomes, escalation handling, and complaint or incident rates.
Partner with the Clinical NP Manager to drive accountability for clinical performance across physician and NP teams.
Conduct or oversee periodic chart audits and peer review.
Serve as collaborating or supervising physician for NPs in states where required by law.
Maintain compliant, current collaborative practice agreements, including applicable chart-review percentages, meeting cadence, and documentation standards.
Monitor state NP scope-of-practice law changes and coordinate updates to collaboration structures with Legal and Compliance.
Develop, review, and maintain evidence-based clinical protocols and treatment guidelines across service lines.
Ensure protocols reflect current clinical guidelines, mitigate risk, and are updated as evidence or regulatory guidance changes.
Standardize protocols across verticals where appropriate while preserving service-line-specific requirements.
Review new products, service lines, and platform features before launch.
Assess proposed verticals for clinical appropriateness, regulatory risk, and staffing or scope-of-practice implications.
Serve as a clinical subject-matter expert in cross-functional product planning.
Partner with the SVP of Operations on business and operational implications of new products, staffing models, and clinical capacity planning.
Identify and respond to clinical risk trends, including adverse events, malpractice exposure, and prescribing-pattern outliers.
Partner with Legal and Compliance on licensing, credentialing, and multi-state regulatory requirements.
Support incident investigations and corrective action plans.
Serve as a voting member of the Quality & Patient Safety Committee (QPSC).
Lead or participate in root cause analyses for adverse events, near-misses, and clinical practice issues, and ensure corrective actions are implemented and tracked to closure.
Promote clinical quality and patient safety across provider types and verticals, including trend monitoring, peer-review findings, and safety-event reporting.
Review and approve physician timecards and payroll submissions on a recurring basis.
Manage physician payroll, including compensation calculations, performance-related bonus or incentive structures, and resolution of payroll discrepancies.
Partner with Finance and Legal on physician compensation structures, contract terms, and payroll system administration.