Medical Director, Virtual Urgent Care & On-Demand Telehealth (Build & Scale 24/7 Service)

Devoted Health • Waltham, MA

1d • $335,000 - $387,000 • Remote

About The Position

Devoted Medical, Devoted Health's virtual-first, AI-native medical group, is seeking a dynamic, experienced, and mission-driven Physician Leader to serve as the Medical Director, Care Ondemand. This is a highly impactful position where you will serve as the clinical leader of a portfolio of clinical services that serves as the clinical backbone in our organization. This includes leading our virtual primary care extension, virtual urgent care, and virtual observation unit (episodic care). The service operates 24/7 and ensures that all members of Devoted Health have a way to access care. This represents an amazing opportunity for an ambitious clinician-leader with an entrepreneurial streak. As the Medical Director for Care Ondemand, you are responsible for building a team and an operation to handle the acute and routine needs of our membership. Specifically, you will provide clinical leadership for the 3 layers of Devoted’s Care Ondemand Program: (1) Care OnDemand - inbound triage and virtual / digital immediate care (2) Primary Care Extension- enterprise wide immediate care support for low acuity PCP extension care (3) Virtual Observation Unit - multi-day care of acute clinical issues (e.g. CHF exacerbation or complicated infections) by an interprofessional team. All functions of the service are supported by a rapidly expanding digital platform and AI-powered care tools. In short, we want to build an unprecedented access point to care and meet the needs of our members in a way they thought unimaginable - well before they feel compelled to use urgent care or the emergency room unnecessarily.

Requirements

• Board-certified physician (emergency medicine, internal medicine, or family medicine preferred) with 5+ years in clinical practice, willing to continue practicing in a virtual care setting.
• Experience leading and managing clinicians, including advanced practice providers.
• Experience building or scaling a clinical program or service line, not just operating within one.
• Comfort working with engineering, product, and data teams. You don't need to write code, but you need to think clearly about how technology shapes care delivery.
• Experience designing interventions to improve population health outcomes and an understanding of how to measure and track care quality.
• Experience working in interdisciplinary teams across clinical and non-clinical functions.

Nice To Haves

• Experience with virtual care, Medicare populations, or urgent care preferred.

Responsibilities

• Developing and evolving the vision for the service line including expansion into increasingly AI-enabled digital channels
• Clinical architect of the care model
• Provide direct patient care and available for clinical escalations
• Direct leadership of the clinical managers - and indirectly the entire Care on Demand clinical staff (RN, NP, MDs)
• Managing vendors and technology needed to achieve success (e.g. mobile radiology, mobile phlebotomy)
• Coordinating with Devoted’s network leaders and community primary care practices to ensure continuity and cohesive care
• Cross-functional coordination within Devoted (e.g. Marketing) to promote utilization of the service line

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior